IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Showing 199 of 2988

Buyer Remorse Hold getting resolved while adding new line to an existing Order

After the order is created and imported into the OMS, buyer remorse hold will get applied to the order for about 0 to 30 mins depending on the business requirement to enable any order modifications at this particular time interval, stopping from r...
over 5 years ago in Call Center 0 Future consideration

Can we have a report generated every month, which should show how many times the system was down and report the timings?

Can we have a report generated every month, which should show how many times the system was down and report the timings? Say, there was an unwanted outage due to some issue, the report should show the timings and duration of the outage.
over 5 years ago in Sterling Gentran & Gentran:Director / Performance 1 Not under consideration

In the in-flight screen (managed services).. what I am asking for is just an additional drop-down selection in the 'My Teams Cases' for 'All' products. Two of the three case categories have a drop-down selection for "ALL products". My TEAMS category is the one missing this drop down option.

I would like members of my team to have the ability to look up PERs and data management tickets in closed cases. For My tickets, and Tickets I am added to.. the option is there.. just not on "My Teams tickets".. The only way for other members to s...
over 5 years ago in Sterling B2B Integration SaaS / Inflight 1 Not under consideration

Security Roles - CompanyViewer

There are currently two security roles: CompanyAdmin and CompanyUser. We believe these need to be further refined and have a CompanyViewer role established. Company Admin would be for our security team to manage users and permissions. CompanyUser ...
about 6 years ago in Sterling B2B Integration SaaS / Inflight 0 Functionality already exists

Blind Returns support in v9.5 of Call Centre Commerce

We would like to backport the Blind Returns feature in v10 to V9.5 of Call Centre. This requirement is critical for the business
over 6 years ago in Call Center 0 Not under consideration

Check for inventory availability while adding a line for reship, the CSR should have immediate feedback as to whether it can be fulfilled.

Currently in the call center the reship function blindly adds the reship order line without doing an inventory check. I don't know that it needs to be as involved as a wizard such as adding a line though it does need to be more involved and at lea...
over 6 years ago in Call Center 0 Future consideration

Wrap indicator when viewing large files to stay during Download

When viewing the X12 in In-Flight you add the delimiter so that the view wraps correctly. When you download it becomes one long stream. Need to reflect this wrapping in the download.
over 6 years ago in Sterling B2B Integration SaaS / Inflight 1 Planned for future release

Integrate with Google's Recaptcha v2- Invisible

Call center and Store application urls can be integrated with recaptcha for better authentication.
almost 7 years ago in Call Center 0 Not under consideration

Product Lines with Special services associated

in Call center we don't see any way to Add special service to a product which is already associated with a special service. For web (commerce) orders , we were able to create order with product and special services(createOrder API). Special servic...
over 7 years ago in Call Center 0 Future consideration

Provide an option to void adjustment invoices. Currently system doesn’t allow voiding adjustment invoices. Due to which invoices remain open in the system in cases where discounts/charges were applied on order by mistake. This is very frequently seen in case of call center appeasement scenarios when property Do Not Allow Debit and Credit Invoice to Settle Each Other is checked.

Provide an option to void adjustment invoices. Currently system doesn’t allow voiding adjustment invoices. Due to which invoices remain open in the system in cases where discounts/charges were applied on order by mistake. This is very frequently s...
over 7 years ago in Call Center 1 Not under consideration

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