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Status Not under consideration
Workspace OMS - Call Center
Created by Guest
Created on Mar 20, 2018

Provide an option to void adjustment invoices. Currently system doesn’t allow voiding adjustment invoices. Due to which invoices remain open in the system in cases where discounts/charges were applied on order by mistake. This is very frequently seen in case of call center appeasement scenarios when property Do Not Allow Debit and Credit Invoice to Settle Each Other is checked.

Provide an option to void adjustment invoices. Currently system doesn’t allow voiding adjustment invoices. Due to which invoices remain open in the system in cases where discounts/charges were applied on order by mistake. This is very frequently seen in case of call center appeasement scenarios when property Do Not Allow Debit and Credit Invoice to Settle Each Other is checked.

What is your industry? Wholesale Distribution & Services
How will this idea be used?

Provide an option to void adjustment invoices. Currently system doesn’t allow voiding adjustment invoices. Due to which invoices remain open in the system in cases where discounts/charges were applied on order by mistake. This is very frequently seen in case of call center appeasement scenarios when property Do Not Allow Debit and Credit Invoice to Settle Each Other is checked.

  • ADMIN RESPONSE
    Dec 14, 2020

    Since this is routed to the core Order Management team, we are marking this request as Closed for the Call Center Application.

  • Guest
    Mar 20, 2018

    Please discard this idea under call center category. should have added this as part Order Management. I have added this as part of Order management. I did not see an option to delete this idea.