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We need a quick and simple way to launch Call Center from Zendesk, taking the CSR directly to the same customer. This would greatly help the CSRs and help us avoid manual switching and copy/paste between the applications.
Enhance REST API Client service to allow connection via DMZ / Perimeter server
Currently REST API Client service can establish connection to REST API endpoint via local perimeter or proxy only. This presents an issue while connecting to external partners. Request is to enhance REST API Client service to allow configuration f...
Enable Adhoc Email Link for file downloads without User Login Credentials
This is a business need with most enterprise's we have had conversation. While we have stressed on the aspect of Security concerns and its impact. The clients have strongly evinced interest for this capability as the dependency is high on IT and T...
Ability to trigger the Supply or Demand buckets inventory picture for an item on demand/need basis
Currently client systems are subscribed to supply change and demand change events from IV over webhooks to reflect inventory buckets for client front end needs. For any missing events due to any reason, there is no functionality in IV to retrigger...
Banking sector needs a lot of security on the data we share . The current Http adapter supports some of these functionalities but not all. Currently we are implementing api's or integrating api's by writing jexit function to call an external java ...
IBM Partner Engagement Manager does not accept hostname for REST APIs more than 50 chars but there are REST API hostnames more than 50 chars even in IBM Cloud (bluemix) CloudantDB REST API with guid-id.bluemix.cloudant.com and hostnames can be up ...
Under ICC database tuning, there is a comment that indicates that records need to be manually pruned from a number of tables:
The CC_PROCESS, CC_PROCESS_DVG, CC_FILE_TRANSFER, and CC_FILE_TRANSFER_DVG tables contain the summarized information f...
ITX has option to validation the input file against schema by using the Schema-validation Option on the input card. Same can be disabled by choosing Well-formed. This option is not available for output file that is generated by the map.
It would ...
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