IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Showing 115 of 2988

Ability to Toggle Between Tabs in COM When CSR is Performing an Action

Problem: User is not able to switch between a tab and popup in the call center. Steps to reproduce: Call Center user would like the ability to toggle between tabs in COM regardless of whether or not in the middle of performing an action in the cur...
over 3 years ago in Call Center 3 Future consideration

Provide a field on the Payment UI for return orders for user to enter the amount intended to refund against each tender.

Provide a field on the Payment UI for return orders for user to enter the amount intended to refund against each tender. We had requirement to add new payment method on return since it was requirement to refund to a new tender on return . Currentl...
over 7 years ago in Call Center 0 Planned for future release

Reorganize the catalog in Call Center

When we load a catalog to Sterling, the items are not in the correct size order, but there is no way to manually reorder or set up a customization to organize these sizes. Therefore, when a user is trying to select a size they have to look through...
almost 4 years ago in Call Center 5 Functionality already exists

Enhance PDF to type tree importer

Currently PDF to type tree importer doesn't work on extensibility on field or data level. Also most version of PDF are not supported. The enhancement of this importing would make is feature more user friend and product usability would increase
almost 4 years ago in Sterling Transformation Extender / WTX Maps & Type Trees 0 Not under consideration

BUG : Sterling call center is not loading change Payment method screen from order summary screen

Sterling call center is not loading change Payment method screen from order summary screen PMR# : TS005936810
over 4 years ago in Call Center 0 Not under consideration

Batch assignment of transactions (esp returns) for agent ownership, review

The idea is three part: 1) Provide UI to allow for manual bulk assignment of tasks to individual customer care agents for work-down. 2) Allow for direct assignment/ownership of transactions/shipments to a given customer care agent, regardless of t...
over 4 years ago in Call Center 2 Future consideration

Partner Password change in IBM MFT Suite (SFG , SEAS ,SSP ) should reflect in PEM User Credentials

The password change though SSO Login Page is reflecting in either SI (if B2Bi is acting as LDAP) and any other third party LDAP Servers. The same has to be reflected in PEM also then only the User Credentials in PEM and IBM MFT suite are in sync. ...
over 4 years ago in Sterling Partner Engagement Manager / Security 2 Planned for future release

Password Change in SFG / Myfilegateway for the Partners should Update in PEM

The password change in Myfilegateway / SI Dasboard for the Partners should reflect in IBM PEM then only the User Credentials in PEM and IBM SFG are in sync. Partners can change the password through MyFilegateway or Admins can change the password t...
over 4 years ago in Sterling Partner Engagement Manager / Security 1 Planned for future release

SSO Login Password Change should reflect in IBM PEM

The password change though SSO Login Page is reflecting in either SI (if B2Bi is acting as LDAP) and any other third party LDAP Servers. The same has to be reflected in PEM also then only the User Credentials in PEM and IBM MFT suite are in sync. ...
over 4 years ago in Sterling Partner Engagement Manager / Security 1 Planned for future release

Enhance the Excel adapter design to accommodate\control Excel worksheet cell properties for data added by the Excel adapter.

We would like to create $ input amounts as a 'CURRENCY' field. Since the adapter only handles output as General TEXT format we are confined to this format and no other.
over 4 years ago in Sterling Transformation Extender / WTX Maps & Type Trees 4 Not under consideration

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