IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Showing 115 of 2967

Built in Multi Line Reshipments

Currently, If a customer needs an entire order reshipped the user would need to reship each line individually and the lines would release separately. We would like a OOTB way to reship multiple lines at one time and have them release together.
over 3 years ago in Call Center 1

Ability to Toggle Between Tabs in COM When CSR is Performing an Action

Problem: User is not able to switch between a tab and popup in the call center. Steps to reproduce: Call Center user would like the ability to toggle between tabs in COM regardless of whether or not in the middle of performing an action in the cur...
over 3 years ago in Call Center 3 Future consideration

Enable SequenceGenerationKey usage in Router Action step

Currently, SequenceGenerationKey is only enabled to use with Basic transation action. It will be very helpful if we have access to use this with other actions too. ( Example : Enveloping, Router etc )
over 3 years ago in Sterling B2B Integration SaaS / Other 1 Not under consideration

Provide a field on the Payment UI for return orders for user to enter the amount intended to refund against each tender.

Provide a field on the Payment UI for return orders for user to enter the amount intended to refund against each tender. We had requirement to add new payment method on return since it was requirement to refund to a new tender on return . Currentl...
over 7 years ago in Call Center 0 Planned for future release

Ability to see all maps associated with a specific code list

We would like to be able to request a report to see which maps are assocated to specific code list.
almost 4 years ago in Sterling B2B Integration SaaS / Other 0 Future consideration

Reorganize the catalog in Call Center

When we load a catalog to Sterling, the items are not in the correct size order, but there is no way to manually reorder or set up a customization to organize these sizes. Therefore, when a user is trying to select a size they have to look through...
almost 4 years ago in Call Center 5 Functionality already exists

Support Wild Card DDE setups and Allow executing Basic Deferred as Preprocessor

Problem Statement: Issue # 1 - Deferred Enveloping (DDE) in SPE is not supporting WILD CARD setups today . It is expecting us to define sender/receiver/ala with definitive values. Config Center UI allows us to configure wild carded setups, but the...
about 4 years ago in Sterling B2B Integration SaaS / Other 0 Planned for future release

BPN Rules levels with "Default with condition / Last preference with condition" option

We know the Default option in the BPN ST rules has the last preference when conditions are not matched. If we can have an extra option "Default with the condition" which works similarly to the "Default" option but it checks the condition. If still...
about 4 years ago in Sterling B2B Integration SaaS / Other 1 Not under consideration

BUG : Sterling call center is not loading change Payment method screen from order summary screen

Sterling call center is not loading change Payment method screen from order summary screen PMR# : TS005936810
over 4 years ago in Call Center 0 Not under consideration

Batch assignment of transactions (esp returns) for agent ownership, review

The idea is three part: 1) Provide UI to allow for manual bulk assignment of tasks to individual customer care agents for work-down. 2) Allow for direct assignment/ownership of transactions/shipments to a given customer care agent, regardless of t...
over 4 years ago in Call Center 2 Future consideration

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