IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Ideas

Showing 182 of 2967

Blind Returns support in v9.5 of Call Centre Commerce

We would like to backport the Blind Returns feature in v10 to V9.5 of Call Centre. This requirement is critical for the business
over 6 years ago in Call Center 0 Not under consideration

Check for inventory availability while adding a line for reship, the CSR should have immediate feedback as to whether it can be fulfilled.

Currently in the call center the reship function blindly adds the reship order line without doing an inventory check. I don't know that it needs to be as involved as a wizard such as adding a line though it does need to be more involved and at lea...
over 6 years ago in Call Center 0 Future consideration

To make addition of Comments manadatory in Config Centre as best prctice while editing envelopes

As part of the Watson Customer Engagement team we onboard new partner for our clients into SCBN solution . Onboarded solutions like envelopes often need modifications based on ticket PER/Support cases requests . Currently when we edit an en envelo...
over 6 years ago in Sterling B2B Integration SaaS / Onboarding 1 Not under consideration

Integrate with Google's Recaptcha v2- Invisible

Call center and Store application urls can be integrated with recaptcha for better authentication.
almost 7 years ago in Call Center 0 Not under consideration

Item Level Distribution Groups in API calls

Currently Distribution Group information is passed at cart level. And one cart can have only one distribution group information. We would like it to to be passed at Item level. meaning Each API call should be able to carry more than on DG and tha...
about 7 years ago in Inventory Visibility 2 Functionality already exists

Request For Enhancement : Scenario Release Number Value issue in SPE02/Config Center

While on-boarding partners to the SCBN platform whenever we are trying to clone an existing outbound EDIFACT envelope we are getting the Scenario Release Number value : D96A getting populated by default . This should not be the case as the existin...
about 7 years ago in Sterling B2B Integration SaaS / Onboarding 0 Not under consideration

Product Lines with Special services associated

in Call center we don't see any way to Add special service to a product which is already associated with a special service. For web (commerce) orders , we were able to create order with product and special services(createOrder API). Special servic...
over 7 years ago in Call Center 0 Future consideration

Provide an option to void adjustment invoices. Currently system doesn’t allow voiding adjustment invoices. Due to which invoices remain open in the system in cases where discounts/charges were applied on order by mistake. This is very frequently seen in case of call center appeasement scenarios when property Do Not Allow Debit and Credit Invoice to Settle Each Other is checked.

Provide an option to void adjustment invoices. Currently system doesn’t allow voiding adjustment invoices. Due to which invoices remain open in the system in cases where discounts/charges were applied on order by mistake. This is very frequently s...
over 7 years ago in Call Center 1 Not under consideration

Reset ability for Sequential number generation key in BPN Rules

Client Request : "Hi Bijoy,For a daily report there might be chances that more than one report might be sent on a single day and the customer wants to maintain a counter on that.We do not want a sequence number on all the files, this is just a cou...
almost 8 years ago in Sterling B2B Integration SaaS / Onboarding 2 Not under consideration

Creating Demand in SIP with demand reference at order level

When SIP integration is enabled, the OOB demand requests published to SIP does not have any order reference, as a result we cannot track demand at order level in SIP.If we include "reference" = OrderNo in demand request to SIP, it would enable us ...
4 months ago in Inventory Visibility 0 Future consideration

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