Skip to Main Content
IBM Sterling

This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (

Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

Search existing ideas

Start by searching and reviewing ideas and requests to enhance a product or service. Take a look at ideas others have posted, and add a comment, vote, or subscribe to updates on them if they matter to you. If you can't find what you are looking for,

Post your ideas
  1. Post an idea.

  2. Get feedback from the IBM team and other customers to refine your idea.

  3. Follow the idea through the IBM Ideas process.

Specific links you will want to bookmark for future use

Welcome to the IBM Ideas Portal ( - Use this site to find out additional information and details about the IBM Ideas process and statuses.

IBM Unified Ideas Portal ( - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM. - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.

Status Not under consideration
Categories Onboarding
Created by Guest
Created on Apr 30, 2019

To make addition of Comments manadatory in Config Centre as best prctice while editing envelopes

As part of the Watson Customer Engagement team we onboard new partner for our clients into SCBN solution . Onboarded solutions like envelopes often need modifications based on ticket PER/Support cases requests . Currently when we edit an en envelope in SPE02 we do not have the options to add comments or description of what change is made to the existing envelope based on the ticket number . Only when we create/clone a new envelope the basic tab in the envelope gives us this option and not the others . For example when we go to the "Key Identification Parameters " tab to modify/edit  any existing settings , say the version or the EDI ID , once we have made the changes we have to save and the change shows up under the previous comments / ticket number of the envelope . Even the new change for the new version shows up under an old description for example the ticket number when the envelope was created . Along with the basic tab we should have a column to add comments or description and it should be made mandatory . In this way we should have a clear idea what change was made , under which case and description of the change , then only we should be allowed to save the changes as a good practice.

This allows us to have a current view and the latest change made to the envelope that helps greatly in troubleshooting issues.If the new changes are made and the description shows an old ticket number it is misleading .

What is your industry? Other
How will this idea be used?

This idea helps in keeping track of all the latest changes in the solution and helps in troubleshooting issues during the on-boarding process . Faster rectification of issues and smooth on-boarding can be achieved over this good practice .

  • Guest
    May 15, 2019

    This is a services best practice. Doesn't have to be implemented in product to execute.