IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

IBM Unified Ideas Portal (https://ideas.ibm.com) - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM.

ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.

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Ideas

    Showing 489 of 2999

    Return quantity with three decimal places does not work in WCC.

    While creating returns from WCC we cannot enter quantity with more than 2 decimal places. This field should be customizable, i.e., one should be able to configure how many digits they can have after the decimal.
    about 3 years ago in Call Center 0 Future consideration

    Store engagement UI: Streamline Reclassification of inventory across product classes

    As a store operations associate I need the ability to quickly move inventory from one class to another. Currently IBM store requires an inventory adjustment out of the class with manual entry of the correct reason code and then and inventory adjus...
    about 3 years ago in Store Engagement / Usability 0 Future consideration

    Add a link to launch cognos from Call Center

    The team that needs Cognos, does not use business manager but rather Call Center. We would like a task to launch BI if the user has the role.
    over 6 years ago in Call Center 1 Not under consideration

    Provide subscription order creation flow in Call Center.

    Add a new screen or flow for creating and managing the subscription orders in the call center UI.
    over 3 years ago in Call Center 2 Not under consideration

    Add parameter for Oracle DB Connection String

    When operating in an Oracle custer invironment it would be useful to be able to provide a DB connection string as paramter when carryng out configCC.sh. Reason: If only IP is provided itmay happen that a DB switch in the background causes system t...
    over 6 years ago in Sterling Control Center Monitor / Technology Stack Support (OS, DB, Protocols) 0 Not under consideration

    SalesForce Case TS******* email notification to have Client Name in the Email Subject

    Email notification from SalesForce only have ticket ref and initial comment in Email Subject. It would be very helpful to see from an email subject (or even content) which client/customer the ticket has been opened by / updated by. At the moment w...
    over 6 years ago in Call Center 2 Not under consideration

    API for Handling Alerts

    Please develop an API for handling Control Center alerts. Internal applications that use Control Center data would benefit from this.
    over 3 years ago in Sterling Control Center Monitor / Usability 2 Functionality already exists

    Customer Pickup to pass Modification Reason when Cancel is selected and changeOrder is invoked

    During Customer Pickup if "Cancel" is chosen as "More Actions" then cancellation reasons are provided in dropdown however when recordCustomerPick is invoked it internally calls changeOrder to cancel however the cancel reason code is not passed int...
    over 3 years ago in Store Engagement / APIs & SDKs 1 Is a defect

    TS009319697 : Not able to pick only specific order to SHIP in IBM store

    In Store UI, if multiple shipments using same carrier, then we do not have the option to ship each shipment at different times. Replication steps attached. Client Requirement: We don’t want to send the store to store order out until we know the re...
    over 3 years ago in Store Engagement / Other 1 Future consideration

    Access from Zendesk

    We need a quick and simple way to launch Call Center from Zendesk, taking the CSR directly to the same customer. This would greatly help the CSRs and help us avoid manual switching and copy/paste between the applications.
    over 3 years ago in Call Center 2 Functionality already exists

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