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Status Is a defect
Workspace Store Engagement
Categories APIs & SDKs
Created by Guest
Created on Jul 26, 2022

Customer Pickup to pass Modification Reason when Cancel is selected and changeOrder is invoked

During Customer Pickup if "Cancel" is chosen as "More Actions" then cancellation reasons are provided in dropdown however when recordCustomerPick is invoked it internally calls changeOrder to cancel however the cancel reason code is not passed into changeOrder and therefore in IBM Call Centre an empty cancel reason is displayed when you go to "Important Events"

What is your industry? Professional Services
How will this idea be used?

As a customer services representative analysing customer orders I need to understand the reasons why ordered quantities may have been cancelled in a consistent way regardless of which system / user has modified the order.

As a e-com business representative I want to be able to generate reports providing reasons why cancellations have occurred.

  • Admin
    Jason Cheng
    Sep 28, 2022

    Hi Nam,

    Please open a support case for this feature request. It is more like a bug and should be fixed.