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Ideas

Showing 121 of 2983

Control Center 6.0 Reports Enhancement

Please add the ability to save a report before actually running it. Now with the introduction of Cognos, it takes a considerable amount of time to run reports. When a user is trying to create a new report, version 6.0 forces the user to run the re...
almost 8 years ago in Sterling Control Center Monitor / Reporting 1 Not under consideration

User management between SCC and Cognos

As of today, the user management for Cognos is done through a java security call to SCC, that provides dummy user/password to be able to run report. We do not have the possibility to create users in SCC that can connect to the cognos dispatcher, a...
almost 8 years ago in Sterling Control Center Monitor / Reporting 1 Not under consideration

Monitor SI schedules and Routing Rules in SCC

Currently SI related schedules and Routing rules does not get monitored in SCC. Some of the SI related schedules are very critical and important for Customer, if that can get disabled then file processing does not happened. Similarly if Routing ru...
about 6 years ago in Sterling Control Center Monitor / Reporting 0 Not under consideration

Monitoring CLA2 Adapter from B2B Sterling Integrator

Control Center has nos show information about state from CLA2 Adapter that we have setup in B2B Sterling Integrator
about 6 years ago in Sterling Control Center Monitor / Reporting 1 Functionality already exists

Monitored File Agents - Notification needed for "error in container"

The File Agent CDFA.log reports "error in container" messages in the log. We would like an associated message ID to be assigned to this so that a Control Center email notification can be set up. This will help our team clean up various File Agents...
about 2 years ago in Sterling Control Center Monitor / Reporting 0 Future consideration

Timezone conversion/formatting for time-related variables

We are testing Control Center for monitoring and managing C:D server, and one of the inconvenience we encountered was the lack of formatting options for time-related variables (event elements). To elablorate, we tried to set up rules and actions t...
over 2 years ago in Sterling Control Center Monitor / Reporting 5 Planned for future release

View transfer order information in Call Center

We are using procurement transfer order in our current implementation. There was a requirement to see the transfer order details in Call Center, mainly the tracking number while it is in transit. We could see that the Procurement tab at order line...
over 2 years ago in Call Center 4 Not under consideration

Sorting of products based on Availability during a call center product search

Call center currently displays list of products independent of items are available or not. When CSR are having a conversation with customer, they need to spend lot of time to identify products with inventory. There should be a mechanism to either ...
over 4 years ago in Call Center 0 Planned for future release

Change sequence of create order screens in OMS - Call Center

Currently, the sequence of screens for the create order flow in OMS is as follows: Enter SKU(s) Enter in customer and customer address information Enter additional order information (shipping option, etc.) Confirm payment information Submit order ...
over 2 years ago in Call Center 1 Functionality already exists

Ability to convert rich-text to plain text - Call Center

Today in OMS - Call Center, a user must click on different links, tasks, pages, etc. in order to execute their various day-to-day workflows (some of which are performed many times per day). If users were able to utilize key shortcuts (in addition ...
over 2 years ago in Call Center 16 Not under consideration

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