IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Ideas

Showing 97 of 2982

Create alert if the adapters do not come up after SI server comes back up.

It is critical for us when the SI app server comes up after being down or after patching to know if the required MQ adapters, Http server and Http Client adapters come up as expected. We want to be alerted if the MQ adapters and HTTP Server and HT...
over 1 year ago in Sterling Control Center Monitor / Other 2 Under review

Make Open Telemetry available in CCM

Please make Open telemetry available in CCM. CCM should be able to monitor 1) Queue depth from MQ perspective 2) Loss of connectivity between B2Bi and MQ server. Refer to Idea CCM1-I-382 This was the issue we had in production MQ serve...
5 months ago in Sterling Control Center Monitor / Other 0 Submitted

Provide option to prorate discount under ChargePerUnit and ChargePerLine while applying promotion in call center

Currently if we apply promo code during order creation in call center or applying promo code during order modification in call center, discount amount is getting applied under 'ChargePerLine', because of this discount amount is not excluding prope...
over 5 years ago in Call Center 1 Future consideration

Call Center: Combat abuse of agent-facilitated appeasements via AI-backed assessment of new appeasement requests

When engaging a customer support agent, a bad actor might seek to exploit customer care procedures for illicit gain by repeatedly requesting various accommodations - whether the reship of an order or line item, claiming that it's lost, or a refund...
11 months ago in Call Center 0 Future consideration

Direct connector from ICC to ServiceNow

ICC generates SNMP traps and an intermediate tool captures it and then generates ticket on ServiceNow. This gives less control on how the tickets are generated on an incident management tool. Also, if there is a direct connector, we may also get r...
6 months ago in Sterling Control Center Monitor / Other 1 Submitted

Control Center Monitor should alert us when connectivity is lost between SI and MQ server

We want to be alerted by Control Center Monitor if connectivity is lost between SI and MQ server.
about 1 year ago in Sterling Control Center Monitor / Other 1 Under review

"searchCatalogIndex" api is not returning the results based on the partial term.

In next-gen IBM Sterling Call Center, while creating orders on add item screen, user has to enter atleast one word from the item name/description to get the output. But in most of the cases end users will not know the complete word or word may be ...
over 1 year ago in Call Center 0 Future consideration

View Only access to Draft Order details

We can't view Draft Order details either from Call Center or from Order HUB when View Only access permissions are provided. IBM suggested to submit future enhancement request.
8 months ago in Call Center 0 Submitted

Embed watsonx into IBM Sterling OMS to enable an AI foundation model that looks at all the OMS/Inventory data to provide a streamlined question/response dialog similar to chatbots and/or ChatGPT

The IBM Sterling OMS is a perfect solution to embed the watsonx solution. Building out a foundation model leveraging the OMS and Inventory data set would allow us to show a progressive approach to interact with the solution across various OMS pers...
over 2 years ago in Call Center 2

ICC Ability To Monitor Cassandra, Zookeeper, Reaper, MQ for Global Mailbox

If we could see application statuses within ICC like we do for Secure Proxy & Global Mailbox (SFG/GM) applications, it would be much easier to troubleshoot issues. ICC should be a true monitoring tool for Global Mailbox, which would include di...
over 2 years ago in Sterling Control Center Monitor / Other 1 Future consideration

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