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IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Showing 99 of 2955

Windows版のAWSサポートについて

Window版がAWS環境をサポートしてしない。 Windws版もAWS環境をサポートしてほしい。
5 months ago in Sterling Connect:Direct / Installation & Upgrade 3 Functionality already exists

New parameter CD_ADMIN_GROUPID in CD_SRVR.INI

Currently silent installation for Windows allows to provide CD_ADMIN_USERID in CD_SRVR.INI. The enhancement is to add new parameter CD_ADMIN_GROUPID that would allow to provide Group Name as CD Administrator Group.
over 2 years ago in Sterling Connect:Direct / Installation & Upgrade 3 Not under consideration

Call Center: Combat abuse of agent-facilitated appeasements via AI-backed assessment of new appeasement requests

When engaging a customer support agent, a bad actor might seek to exploit customer care procedures for illicit gain by repeatedly requesting various accommodations - whether the reship of an order or line item, claiming that it's lost, or a refund...
11 months ago in Call Center 0 Future consideration

Provide option to prorate discount under ChargePerUnit and ChargePerLine while applying promotion in call center

Currently if we apply promo code during order creation in call center or applying promo code during order modification in call center, discount amount is getting applied under 'ChargePerLine', because of this discount amount is not excluding prope...
over 5 years ago in Call Center 1 Future consideration

"searchCatalogIndex" api is not returning the results based on the partial term.

In next-gen IBM Sterling Call Center, while creating orders on add item screen, user has to enter atleast one word from the item name/description to get the output. But in most of the cases end users will not know the complete word or word may be ...
over 1 year ago in Call Center 0 Future consideration

We request product support for C: D on IBM i on PowerVS.

We are seriously considering running IBM i on IBM cloud, and the lack of product support for C:D running on IBM i on PowerVS become a major barrier. I think that the behavior of IBM i on PowerVS is the same as physical server, so please support C...
about 4 years ago in Sterling Connect:Direct / Installation & Upgrade 1 Functionality already exists

View Only access to Draft Order details

We can't view Draft Order details either from Call Center or from Order HUB when View Only access permissions are provided. IBM suggested to submit future enhancement request.
7 months ago in Call Center 0 Submitted

Embed watsonx into IBM Sterling OMS to enable an AI foundation model that looks at all the OMS/Inventory data to provide a streamlined question/response dialog similar to chatbots and/or ChatGPT

The IBM Sterling OMS is a perfect solution to embed the watsonx solution. Building out a foundation model leveraging the OMS and Inventory data set would allow us to show a progressive approach to interact with the solution across various OMS pers...
over 2 years ago in Call Center 2

CDWebServices to allow separate WebInterface and RestAPI installations

Allow more individualized and specialized architecture implementations of CDWS by making separate component (or making them selectable/optional) installations for both the Web interface and the RestAPI components.Look into including the RestAPI's ...
over 4 years ago in Sterling Connect:Direct / Installation & Upgrade 1 Planned for future release

Ability to add notes on bulk orders from COM

This would allow the users to update the same notes to mutiple orders at the same time, which would save a lot of time where the user has to update the same note to multiple orders
10 months ago in Call Center 1 Not under consideration