IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Showing 120 of 2953

View Only access to Draft Order details

We can't view Draft Order details either from Call Center or from Order HUB when View Only access permissions are provided. IBM suggested to submit future enhancement request.
7 months ago in Call Center 0 Submitted

User Permission in Registry manipulierbar

Hallo, bei einem ConnectDirect Penetration-Test ist folgendes kritisiert worden: Die Berechtigungen, welche in Connect:Direct unter Functional Authorities vergeben wurden, waren in der Registry in Klartext gespeichert. Beispielsweise ist hier zu s...
8 months ago in Sterling Connect:Direct / Administration & Configuration 2 Future consideration

Multiple Configuration Support for Integrated File Agent

I don't think Integrated File Agent currently supports or allows multiple File Agent configurations. Having this capability would support organization and separation of work. We currently use Integrated File Agent with our AWS ec2 instances. Havin...
9 months ago in Sterling Connect:Direct / Administration & Configuration 4 Future consideration

Embed watsonx into IBM Sterling OMS to enable an AI foundation model that looks at all the OMS/Inventory data to provide a streamlined question/response dialog similar to chatbots and/or ChatGPT

The IBM Sterling OMS is a perfect solution to embed the watsonx solution. Building out a foundation model leveraging the OMS and Inventory data set would allow us to show a progressive approach to interact with the solution across various OMS pers...
over 2 years ago in Call Center 2

Ability to add notes on bulk orders from COM

This would allow the users to update the same notes to mutiple orders at the same time, which would save a lot of time where the user has to update the same note to multiple orders
10 months ago in Call Center 1 Not under consideration

Provide tooltip messages for disabled toolbar action buttons in the "Order Summary - Orderlines" tab to improve clarity on their disabled state.

This feature would be highly beneficial for customer service teams, educators, and users who interact with the system. It will provide immediate context on why a button is disabled, improving communication and reducing confusion. Tooltips should b...
10 months ago in Call Center 0 Future consideration

Wild Card Searches in Call Center

In the Call Center UI, we'd like to be able to complete wild card searches for many or all of the fields. For example, if I wanted to search for all orders that are from an IBM email address I could search *IBM.com. This would bring up all orders ...
almost 2 years ago in Call Center 9 Functionality already exists

Call Center Dark Mode

We would like the new call center to have a dark mode as it will create more contrast from the text on the screen and therefore allow some users to better view the program. This will create more accessibility for some users with vision issues.
about 2 years ago in Call Center 8 Not under consideration

Support for Type=simple startup method in systemd for Connect Direct

The systemd is the default system manager on RHEL 8. Connect Direct should support service startup through systemd using Type=simple startup method. User can use Type=forking with external (custom) startup script but this requires to create additi...
over 4 years ago in Sterling Connect:Direct / Administration & Configuration 2 Not under consideration

Modify statarch.sh to Delete compressed stats files after "x" amount of days

Can code be added to the statarch.sh script so that after "x" amount of days the compressed stats files are purged/deleted?
almost 8 years ago in Sterling Connect:Direct / Administration & Configuration 0 Not under consideration

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