IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Pinned ideas

PINNED Add support to controllerWorkflow script to restart BPs that are in "completed, error" state by individual BP IDs
During system issues, we are unable to bulk restart the BP IDs at a time. This is causing huge support effort in the clean-up process. Existing controllerWorkflow.sh script doesn't have a solution to restart the BPIDs that are in "completed, error...
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Ideas

Showing 107 of 2953

Fix the duplicate messaging issue for mailbox ftp/sftp server adapters

IBM says in their documentation that duplicate messages are allowed by default and is controlled by a parameter in the mailbox.properties file (disallowDuplicateMessages= false). This is inaccurate, We are seeing errors where duplicate filenames a...
5 months ago in Sterling B2B Integrator / Other 1 Under review

Call Center: Combat abuse of agent-facilitated appeasements via AI-backed assessment of new appeasement requests

When engaging a customer support agent, a bad actor might seek to exploit customer care procedures for illicit gain by repeatedly requesting various accommodations - whether the reship of an order or line item, claiming that it's lost, or a refund...
11 months ago in Call Center 0 Future consideration

Provide option to prorate discount under ChargePerUnit and ChargePerLine while applying promotion in call center

Currently if we apply promo code during order creation in call center or applying promo code during order modification in call center, discount amount is getting applied under 'ChargePerLine', because of this discount amount is not excluding prope...
over 5 years ago in Call Center 1 Future consideration

Generative AI for creating B2Bi BPs like Copilot from github

Customer are asking us what is our roadmap to implement AI features in Sterling Data Exchange solutions focused on SCCM, SFG and B2Bi. As a leader of MFT/B2B Integration they would like to know our postion regarding that. For example, is it possib...
over 2 years ago in Sterling B2B Integrator / Other 1 Not under consideration

"searchCatalogIndex" api is not returning the results based on the partial term.

In next-gen IBM Sterling Call Center, while creating orders on add item screen, user has to enter atleast one word from the item name/description to get the output. But in most of the cases end users will not know the complete word or word may be ...
over 1 year ago in Call Center 0 Future consideration

BP Exit Service

Add a "BP Exit Service", to cleanly terminate the current BP. Essentially the same as the "BP Exception Service" but without triggering an error.
about 1 year ago in Sterling B2B Integrator / Other 1 Not under consideration

View Only access to Draft Order details

We can't view Draft Order details either from Call Center or from Order HUB when View Only access permissions are provided. IBM suggested to submit future enhancement request.
7 months ago in Call Center 0 Submitted

Enhancement for S3 Put service in Sterling Integrator tool

we need to invoke the AWS S3 Put BP from a parent BP. The AWS S3 Put BP always asks for a path of the source file and it doesn't take the file from parent BP like other BPs/Services Hence, we need an enhancement to achieve this without giving a...
over 3 years ago in Sterling B2B Integrator / Other 0 Future consideration

Embed watsonx into IBM Sterling OMS to enable an AI foundation model that looks at all the OMS/Inventory data to provide a streamlined question/response dialog similar to chatbots and/or ChatGPT

The IBM Sterling OMS is a perfect solution to embed the watsonx solution. Building out a foundation model leveraging the OMS and Inventory data set would allow us to show a progressive approach to interact with the solution across various OMS pers...
over 2 years ago in Call Center 2

Ability to add notes on bulk orders from COM

This would allow the users to update the same notes to mutiple orders at the same time, which would save a lot of time where the user has to update the same note to multiple orders
10 months ago in Call Center 1 Not under consideration

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