IBM Sterling


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Showing 161

Display fulfillment overrides information in Node Availability API output

If a node is disabled for a given delivery method the availability will show 0 but there's no context of why it's 0. Displaying fulfillment overrides information in output will allow callers of the API to distinguish between not having available i...
about 2 months ago in Inventory Visibility 2 Functionality already exists

Apply / Resolve Holds feature missing in Store engagement

Costco is migrating their business from RCP SOM to Store Engagement. We are missing Apply / Resolve hold feature for an order - which is widely used by store associate today in case they want to enforce / bypass and proceed with the order processi...
4 months ago in Store Engagement / Usability 1 Functionality already exists

Ability to copy order in Store engagement

Fot Costco, we have a use case where existing member order is looked up and copied over to create a new order. As a Store associate, I should be able to capture the order with copy order functionality which doesn't seem to exist today.
4 months ago in Store Engagement / Usability 4 Functionality already exists

Request to include a version.txt manifest file in the downloaded OMS devtoolkit_latest.tar

Request to include a version.txt manifest file in the downloaded devtoolkit_latest.tar to distinguish between the downloaded dev toolkit tar files. For example, a version.txt content will consist of: 22.2.6.2
5 months ago in OMS - Order Management (OnPrem & OMoC) 1 Functionality already exists

API for Handling Alerts

Please develop an API for handling Control Center alerts. Internal applications that use Control Center data would benefit from this.
6 months ago in Sterling Control Center Monitor / Usability 2 Functionality already exists

Access from Zendesk

We need a quick and simple way to launch Call Center from Zendesk, taking the CSR directly to the same customer. This would greatly help the CSRs and help us avoid manual switching and copy/paste between the applications.
7 months ago in OMS - Call Center 2 Functionality already exists

Ability to trigger the Supply or Demand buckets inventory picture for an item on demand/need basis

Currently client systems are subscribed to supply change and demand change events from IV over webhooks to reflect inventory buckets for client front end needs. For any missing events due to any reason, there is no functionality in IV to retrigger...
7 months ago in Inventory Visibility 2 Functionality already exists

Add ability to suppress health check (log message)

Simple configuration on/off switch
8 months ago in Sterling Secure Proxy / Administration & Configuration 4 Functionality already exists

Abbreviated State Field

In the old UI we made an enhancement that stopped users from adding a full state name and instead just set it to be 2 characters. In the new UI we would like this to be OOTB. In this case we would like the OMS to provide a list of abbreviated stat...
8 months ago in OMS - Call Center 1 Functionality already exists

Ability to support order amendments and exchanges without re-pricing in OMS UIs (Call Center, Store, etc)

Currently re-pricing (and integration) is required for amendments and exchanges but in certain situations such as the below examples there should be no need for this and simplifies implementation for these use cases. Change product variant- Varian...
8 months ago in Store Engagement 6 Functionality already exists

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