IBM Sterling


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OMS - Call Center

Showing 21

Having a sorting feature for the columns in the Call Center application

Users would be able to sort columns, which would increase their productivity
6 months ago in OMS - Call Center 1 Not under consideration

Having a sorting feature for the columns in the Call Center application

Users would be able to sort columns, which would increase their productivity
6 months ago in OMS - Call Center 1 Not under consideration

Add Shipping Country, Shipping Address, and Shipping Zip Code columns to order search screen in OMS Call Center

Today when a user searches for records via the Order Search screen in Call Center, there is not a column to indicate the shipping country the record is tied to which makes it complicated for CSR users to quickly see where the order is from. This i...
10 months ago in OMS - Call Center 5 Not under consideration

Call Center Dark Mode

We would like the new call center to have a dark mode as it will create more contrast from the text on the screen and therefore allow some users to better view the program. This will create more accessibility for some users with vision issues.
about 1 year ago in OMS - Call Center 8 Not under consideration

View transfer order information in Call Center

We are using procurement transfer order in our current implementation. There was a requirement to see the transfer order details in Call Center, mainly the tracking number while it is in transit. We could see that the Procurement tab at order line...
over 1 year ago in OMS - Call Center 4 Not under consideration

ISCCSDEV war in QA and Staging +

IDEA-1 It would be great to have flexibility of deploying ISCCSDEV war in the IBM Cloud. When customer was on PREM - the build was controlled at customer end and deploying ISCCSDEV war at higher environment (QA,Staging) was always a saver to debug...
over 1 year ago in OMS - Call Center 1 Not under consideration

Meet the new names for huge and tiny numbers: The metric system has gotten an update

Numbers may be infinite, but our names for them aren't. That's why the metric system just got an update. Woodward Academy vs Langston Hughes Live Several new prefixes have been introduced to describe incredibly large and incredibly small numbers. ...
almost 2 years ago in OMS - Call Center 0 Not under consideration

A Lasting Legacy of COVID: Far-Right Platforms Spreading Health Myths

WASHINGTON — Not long after Randy Watt died of COVID-19, his daughter Danielle sat down at her computer, searching for clues as to why the smart and thoughtful man she knew had refused to get vaccinated. She pulled up Google, typed in a screen nam...
almost 2 years ago in OMS - Call Center 0 Not under consideration

Provide subscription order creation flow in Call Center.

Add a new screen or flow for creating and managing the subscription orders in the call center UI.
about 2 years ago in OMS - Call Center 2 Not under consideration

Enable ability to search for orders via the tracking number

In the current UI we made a customization to allow the users to search for an order/return using the tracking number. In the new UI we would like that to be available functionality OOTB.
over 2 years ago in OMS - Call Center 8 Not under consideration

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