Skip to Main Content
IBM Sterling

This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (

Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

Search existing ideas

Start by searching and reviewing ideas and requests to enhance a product or service. Take a look at ideas others have posted, and add a comment, vote, or subscribe to updates on them if they matter to you. If you can't find what you are looking for,

Post your ideas
  1. Post an idea.

  2. Get feedback from the IBM team and other customers to refine your idea.

  3. Follow the idea through the IBM Ideas process.

Specific links you will want to bookmark for future use

Welcome to the IBM Ideas Portal ( - Use this site to find out additional information and details about the IBM Ideas process and statuses.

IBM Unified Ideas Portal ( - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM. - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.

Status Not under consideration
Workspace OMS - Call Center
Created by Guest
Created on May 11, 2023

ISCCSDEV war in QA and Staging +


It would be great to have flexibility of deploying ISCCSDEV war in the IBM Cloud.

When customer was on PREM - the build was controlled at customer end and deploying ISCCSDEV war at higher environment (QA,Staging) was always a saver to debug the issues with realtime integration and data to save lot of time .

When a functionality has 15-20 interfaces ( Ex: CreateOrder from call center) to pull different information like price, tax, Loyalty , Inventory , customer , promotions, payments ... , It will be too difficult to achieve these interfaces to work from DTK and hit the realtime services .

That means from local -> to hit middleware service -> reach external service . I need to build stub services to get the required response (or) work with middleware to allow the request from firewall (or) expose the EP as public. Both requires additional effort .

It would be great if IBM cloud offers to deploy ISCCSDEV as optional war to build and deploy from SST for the lower environments

I have raised a case regarding this in the past :
TS012723169 .

I was told that ISCCSDEV is not part of the offering at the moment and they suggested to post the need as an IDEA .

What is your industry? Retail
How will this idea be used?

Saves Lot of time (In Dev, Build , Deploy) . I think I explained more in the idea section

  • Admin
    Jason Cheng
    Jun 26, 2023

    Hi Arunraj,

    Since the next-gen Call Center is now available on SaaS and in containers, extending the dojo Call Center is not under consideration.