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Status Not under consideration
Workspace OMS - Call Center
Created by Guest
Created on May 11, 2023

RELATED IDEAS

ISCCSDEV war in QA and Staging +

IDEA-1

It would be great to have flexibility of deploying ISCCSDEV war in the IBM Cloud.

When customer was on PREM - the build was controlled at customer end and deploying ISCCSDEV war at higher environment (QA,Staging) was always a saver to debug the issues with realtime integration and data to save lot of time .

When a functionality has 15-20 interfaces ( Ex: CreateOrder from call center) to pull different information like price, tax, Loyalty , Inventory , customer , promotions, payments ... , It will be too difficult to achieve these interfaces to work from DTK and hit the realtime services .

That means from local -> to hit middleware service -> reach external service . I need to build stub services to get the required response (or) work with middleware to allow the request from firewall (or) expose the EP as public. Both requires additional effort .


It would be great if IBM cloud offers to deploy ISCCSDEV as optional war to build and deploy from SST for the lower environments

I have raised a case regarding this in the past : TS012723169 .


I was told that ISCCSDEV is not part of the offering at the moment and they suggested to post the need as an IDEA .

What is your industry? Retail
How will this idea be used?

Saves Lot of time (In Dev, Build , Deploy) . I think I explained more in the idea section
  • Admin
    Jason Cheng
    Reply
    |     Jun 26, 2023

    Hi Arunraj,

    Since the next-gen Call Center is now available on SaaS and in containers, extending the dojo Call Center is not under consideration.

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