IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

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Ideas

Showing 94

Enable QuantumMetrics (Site Monitoring) for Call Center and Sterling Store

Introduction: Site Monitoring enables the retailer to site metrics, navigational issues and session recording. This is a popular choice for B2C Ecommerce sites to validate the effectness, ease of navigation, tracking errors etc. For Call Center an...
5 days ago in Call Center 0 Submitted

Extended Status Representation for Delivery Status and Current Process Status

The current versions have a limited number of statuses. In SFG, the Delivery Status has either Started, Succeeded (Routed), Failed, or Ignored. In B2B, the Current Processes Status has a stoplight style image that is either Red (failure) or Green ...
14 days ago in Sterling File Gateway / Usability 0 Submitted

"Forgot password" feature in myFG2.0 application

Today, if one of our partners who uses myFG2.0 loses their password, they must contact us to request a new password. With the large number of partners we have, password loss events have become frequent and the recovery method, via email or phone, ...
7 months ago in Sterling File Gateway / Usability 2 Future consideration

Enable end users to replay their own files WITHOUT giving them any other administrative permissions.

End users often need to have files replayed due to various intermittent SFG error conditions. Allowing these users to replay their own files saves them time and saves SFG administrators the effort required to replay these files
about 6 years ago in Sterling File Gateway / Usability 6 Not under consideration

Auto-convert User Input to Uppercase

On the call-center homepage, there is a quick search text field that allows users to search for customers by entering their details. According to the official documentation, customization of the homepage is not supported. However, we would like to...
8 months ago in Call Center 0 Submitted

Allow CSR to Select Alternate UOM for Ordering

Sterling OMS supports placing orders using alternate UOM. For example, ordering a product by the CASE instead of EACH. The conversion quantity from the inventory UOM to the alternate UOM for ordering is setup in the item master. However, currently...
2 months ago in Call Center 1 Submitted

Enable Deeplink into Order Hub

Similar to IBM legacy call center we would like to have the capabilities to deeplink into Orer hub pages.
about 1 year ago in Call Center 0 Future consideration

Return Order for component level not allowing in Call Center but it is allowing in Order Hub

Hi Team, We are testing the use where trying to create return for the component level. Steps: 1. We have created Bundle Item with Bundle Fulfillment Mode as Ship Independent(00) along with component items- Shared XML in the document. 2. Order crea...
6 months ago in Call Center 0 Under review

MyFileGateway LDAP Support

Currently we have multiple MyFileGateway users that we create, delete and update on a regular basis when new customers join the organisation. The accounts that access MyFileGateway are manually created and there is a large operational overhead on ...
over 1 year ago in Sterling File Gateway / Usability 6 Not under consideration

SFG File Size column in Activity

When looking at 'Routes' > 'Activity', one can right-click the column headings and add the 'Size'. However, there is no way to save this setting and it disappears once you log off and log back in. I opened Case TS015174429 and they responded wi...
almost 2 years ago in Sterling File Gateway / Usability 1 Planned for future release

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