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This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Ideas

Showing 11

Physical Kit items are not showing components under it in Next Gen Call Center

It is useful to get the components under the Physical Kit items
over 1 year ago in Call Center 0 Delivered

Item Rich Media Images not being displayed in SBC and Call Center Commerce

No description provided
about 7 years ago in Call Center 3 Delivered

Total number of results in the Search

User would like to see total number of results in the search result set, to visually clue in the CSR about number of Orders for a given Customer account. It is a usability enhancement that improves their productivity on Call Center application.
about 5 years ago in Call Center 0 Delivered

Expand shipping information by default

In the current UI we had to do customizations in order to expand the shipping information on the shipping details page. In the new UI we would like for information to always be expanded therefore reducing the number of clicks for a customer servic...
over 3 years ago in Call Center 4 Delivered

Show Ship to email address in Order Summary

In the old UI we needed to do a customization to show the customer's ship to email address. In the new UI we would like for this field to be available OOTB.
over 3 years ago in Call Center 3 Delivered

Control Center 6.0 and 6.1 - When will there be compatibility with Oracle Java 8?

When will Control Center be compatible with Oracle Java 8? I ask because our company has installed Java 8 in many of our environments because of security issues with Java 7. Control Center 6.0 and 6.1 are not compatible with Java 8. It does work t...
almost 8 years ago in Sterling Control Center Monitor / Other 1 Delivered

Oracle 18c supoprt for IBM Control Center

IBM control center will be able to connect to newer versions of the database,
over 6 years ago in Sterling Control Center Monitor / Other 0 Delivered

Control Center and Cognos Reporting - Make Cognos a separate Windows Service

Please make a separate service for the Control Center Cognos piece that would be dependent on the Control Center engine service running. Having the Cognos piece as a separate service would enable an administrator to stop and restart Cognos without...
almost 8 years ago in Sterling Control Center Monitor / Other 2 Delivered

Improve Recycling Method for Cognos that is embedded within Control Center

For Control Center 6.0.0.1 sometimes there can be issues with running Cognos reports. An error of "the Cognos Business Intelligence server cannot be contacted" can be received. I received instructions from IBM some time ago about how to recycle Co...
almost 8 years ago in Sterling Control Center Monitor / Other 0 Delivered

We would like to add all elements present in FG_0419 to FG_0455 and FG_0421

Business wants to display ProducerName/consumerName and mailboxpath in the body of email for failed event and replayed event. We would like have all events which is present in FG_0419 to FG_0455 and FG_421.
almost 8 years ago in Sterling Control Center Monitor / Other 1 Delivered