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Workspace OMS - Call Center
Created by Guest
Created on May 27, 2022

Expand shipping information by default

In the current UI we had to do customizations in order to expand the shipping information on the shipping details page. In the new UI we would like for information to always be expanded therefore reducing the number of clicks for a customer service agent and speeding up a customer contact.

What is your industry? Retail
How will this idea be used?

In this case, the functionality would make for a much smoother UI/UX experience for the customer service team and reduce the length of a customer contact.

  • Admin
    Jason Cheng
    Jul 8, 2022

    Hi Jake,

    This feature is under development in the new Call Center.

  • Admin
    Jason Cheng
    Jul 6, 2022

    Hi Jake,

    The shipping details will be displayed as desired.

    The payment details will be on a separate page.

  • Guest
    May 31, 2022

    Please see the attached screenshots for some examples.

  • Admin
    Jason Cheng
    May 31, 2022

    Hi Jake,

    Please provide a few screenshots. Thanks.