This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).
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In the current UI we had to do customizations in order to expand the shipping information on the shipping details page. In the new UI we would like for information to always be expanded therefore reducing the number of clicks for a customer service agent and speeding up a customer contact.
What is your industry?
How will this idea be used?
In this case, the functionality would make for a much smoother UI/UX experience for the customer service team and reduce the length of a customer contact.
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