IBM Sterling Ideas

Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

Post your ideas

IBM is transforming its request for enhancement (RFE) process. The purpose of the transformation is to provide a more consistent experience for you to submit requests and to enable IBM product owners to respond to your requests more quickly. For more information click here.

Start by posting ideas and requests to enhance a product or service. Take a look at ideas others have posted and upvote them if they matter to you,
1. Post an idea
2. Upvote ideas that matter most to you
3. Get feedback from the IBM team to refine your idea

Help IBM prioritize your ideas and requests

The IBM team may need your help to refine the ideas so they may ask for more information or feedback. The offering manager team will then decide if they can begin working on your idea. If they can start during the next development cycle, they will put the idea on the priority list. Each team at IBM works on a different schedule, where some ideas can be implemented right away, others may be placed on a different schedule.

Receive notifications on the decision

Some ideas can be implemented at IBM, while others may not fit within the development plans for the product. In either case, the team will let you know as soon as possible. In some cases, we may be able to find alternatives for ideas which cannot be implemented in a reasonable time.

Item Rich Media Images not being displayed in SBC and Call Center Commerce

  • Guest
  • Oct 8 2018
  • Delivered
What is your industry? Retail
How will this idea be used?

Easier  for user to look at image

  • Admin
    VENITA GLASFURD commented
    17 Sep 01:21am

    IBM Sterling Call Center allows Item Rich Media images to be embedded in the UI.



    Solution: A new property, ycd.ui.imageId.encoding.reqd, is added to enable or disable URL encoding. Default value is set to Y to enable the URL encoding. You can now enable or disable the image URL encoding in Sterling Call Center by using this property.

    For example, if there is an indirect URL, "ImageDeliver?param1=123&param2=234", the URL is encoded in Sterling Call Center by default. If you want to disable the encoding, you can set the property value as "N".


  • Guest commented
    27 Feb, 2019 04:07pm

    The Case # is 44328,227,000

  • Admin
    SUDHIR Balebail commented
    9 Oct, 2018 12:04am

    We have embedded video and zoomable hi-res images in Field Sales UI - which also uses the same EXTJS framework. DOJO technology also allows rich media. Has there been any prior discussion with Support and can you share the support ticket if available. If the issue is something too technical or verbose please share as private comment - we will extract shareable content from that and update this post

By clicking the "Post Comment" or "Submit Idea" button, you are agreeing to the IBM Ideas Portal Terms of Use.
Do not place IBM confidential, company confidential, or personal information into any field.