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IBM is transforming its request for enhancement (RFE) process. The purpose of the transformation is to provide a more consistent experience for you to submit requests and to enable IBM product owners to respond to your requests more quickly. For more information click here.

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Item Rich Media Images not being displayed in SBC and Call Center Commerce

  • Guest
  • Oct 8 2018
  • Delivered
What is your industry? Retail
How will this idea be used?

Easier  for user to look at image

  • Guest commented
    17 Sep, 2021 01:21am

    IBM Sterling Call Center allows Item Rich Media images to be embedded in the UI.

    Solution: A new property, ycd.ui.imageId.encoding.reqd, is added to enable or disable URL encoding. Default value is set to Y to enable the URL encoding. You can now enable or disable the image URL encoding in Sterling Call Center by using this property.

    For example, if there is an indirect URL, "ImageDeliver?param1=123&param2=234", the URL is encoded in Sterling Call Center by default. If you want to disable the encoding, you can set the property value as "N".

  • Guest commented
    27 Feb, 2019 04:07pm

    The Case # is 44328,227,000

  • Admin
    SUDHIR Balebail commented
    9 Oct, 2018 12:04am

    We have embedded video and zoomable hi-res images in Field Sales UI - which also uses the same EXTJS framework. DOJO technology also allows rich media. Has there been any prior discussion with Support and can you share the support ticket if available. If the issue is something too technical or verbose please share as private comment - we will extract shareable content from that and update this post

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