This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).
We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:
Start by searching and reviewing ideas and requests to enhance a product or service. Take a look at ideas others have posted, and add a comment, vote, or subscribe to updates on them if they matter to you. If you can't find what you are looking for,
Post an idea.
Get feedback from the IBM team and other customers to refine your idea.
Follow the idea through the IBM Ideas process.
Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.
IBM Unified Ideas Portal (https://ideas.ibm.com) - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM.
firstname.lastname@example.org - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.
I have confirmed with the design team that the email address is now OOTB as part of the shipping address in the new design.
Do you prefer to show the email address on the collapsed view? Or is it okay to have the email address available once you click on the shipping address for more details?
In this screenshot you can see the billing email address is highlighted, but the ship to email address does not exist.
This should be OOTB in the legacy Call Center. Please provide a screenshot of your current customization. Thanks.