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Status Delivered
Workspace Call Center
Created by Guest
Created on May 26, 2022

RELATED IDEAS

Show Ship to email address in Order Summary

See this idea on ideas.ibm.com

In the old UI we needed to do a customization to show the customer's ship to email address. In the new UI we would like for this field to be available OOTB.

What is your industry? Retail
How will this idea be used?

Email address is one of the easiest fields to use in order to find fraudulent orders. This would make it much easier to compare email addresses. Especially for Electronic Gift Card orders.
  • Admin
    Jason Cheng
    Reply
    |     Aug 9, 2022

    Hi Jake,

    I have confirmed with the design team that the email address is now OOTB as part of the shipping address in the new design.

    Do you prefer to show the email address on the collapsed view? Or is it okay to have the email address available once you click on the shipping address for more details?

    image.png
    image.png
  • Guest
    Reply
    |     May 31, 2022

    In this screenshot you can see the billing email address is highlighted, but the ship to email address does not exist.

    Email_Address.PNG
    Email_Address.PNG
  • Admin
    Jason Cheng
    Reply
    |     May 30, 2022

    Hi Jake,

    This should be OOTB in the legacy Call Center. Please provide a screenshot of your current customization. Thanks.

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