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This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

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Showing 120 of 2952

Enable QuantumMetrics (Site Monitoring) for Call Center and Sterling Store

Introduction: Site Monitoring enables the retailer to site metrics, navigational issues and session recording. This is a popular choice for B2C Ecommerce sites to validate the effectness, ease of navigation, tracking errors etc. For Call Center an...
8 days ago in Call Center 0 Submitted

Integrated File Agent - High Availability Option

The Standalone option of File Agent currently offers high availability however, the new Integrated File Agent does not. This would prevent us from fully migrating across to Integrated File Agent across our existing clustered Nodes that utilise thi...
over 1 year ago in Sterling Connect:Direct / Administration & Configuration 4 Future consideration

Auto-convert User Input to Uppercase

On the call-center homepage, there is a quick search text field that allows users to search for customers by entering their details. According to the official documentation, customization of the homepage is not supported. However, we would like to...
8 months ago in Call Center 0 Submitted

Allow CSR to Select Alternate UOM for Ordering

Sterling OMS supports placing orders using alternate UOM. For example, ordering a product by the CASE instead of EACH. The conversion quantity from the inventory UOM to the alternate UOM for ordering is setup in the item master. However, currently...
2 months ago in Call Center 1 Submitted

Enable Deeplink into Order Hub

Similar to IBM legacy call center we would like to have the capabilities to deeplink into Orer hub pages.
about 1 year ago in Call Center 0 Future consideration

Conditional Runtask/Runjob

We need to execute processes after receiving files from clients, today this process depends on the client adding the command we need to execute in its transmission process. This is done via runtask and runjob and works well, however when we need t...
over 1 year ago in Sterling Connect:Direct / Administration & Configuration 7 Not under consideration

Return Order for component level not allowing in Call Center but it is allowing in Order Hub

Hi Team, We are testing the use where trying to create return for the component level. Steps: 1. We have created Bundle Item with Bundle Fulfillment Mode as Ship Independent(00) along with component items- Shared XML in the document. 2. Order crea...
6 months ago in Call Center 0 Under review

Encrypt the password of keystore used in CDFA using certificate based authentication

Current IBM document suggest the password used in certificate based authentication is passed to JVM in plain text. Requirement is to encrypt the keystore password similar to user account password in ser file. Setting up TLS and Certificate-Based U...
about 1 year ago in Sterling Connect:Direct / Administration & Configuration 3 Not under consideration

Certificate Management Automation

The CA / Browser consortium has voted to reduce the certificate lifetime down to 47 days over the next 2 years. The process to manage certificates in connect:direct is manual. This will become unmanageable to maintain manually.
7 months ago in Sterling Connect:Direct / Administration & Configuration 7 Not under consideration

Export and Import Secure Plus Parameters - Connect Direct UNIX and Connect Direct Windows

To my knowledge, there is not a method of exporting and importing Secure + parameters from one server to another.
4 months ago in Sterling Connect:Direct / Administration & Configuration 9 Future consideration