IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

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Ideas

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Enable QuantumMetrics (Site Monitoring) for Call Center and Sterling Store

Introduction: Site Monitoring enables the retailer to site metrics, navigational issues and session recording. This is a popular choice for B2C Ecommerce sites to validate the effectness, ease of navigation, tracking errors etc. For Call Center an...
8 days ago in Call Center 0 Submitted

SFTP: Emit a Communication Session entry (or equivalent event) for each authentication failure attempt, including attempt number and reason

Product / Component IBM Sterling B2B Integrator / SFG – SFTP Server Adapter Current Behavior For SFTP, authentication may fail up to multiple times within a single SSH session negotiation. These failures do not produce distinct Communication Sessi...
about 2 months ago in Sterling B2B Integrator / Reporting 0 Submitted

Auto-convert User Input to Uppercase

On the call-center homepage, there is a quick search text field that allows users to search for customers by entering their details. According to the official documentation, customization of the homepage is not supported. However, we would like to...
8 months ago in Call Center 0 Submitted

Allow CSR to Select Alternate UOM for Ordering

Sterling OMS supports placing orders using alternate UOM. For example, ordering a product by the CASE instead of EACH. The conversion quantity from the inventory UOM to the alternate UOM for ordering is setup in the item master. However, currently...
2 months ago in Call Center 1 Submitted

Add SASL/JAAS support to Kafka EDI Visibility

Enabling SASL/JAAS support for Kafka EDI Visibility is critical for integrating with secure enterprise environments that enforce authentication and encryption standards. Many organizations use SASL/JAAS to comply with internal security policies an...
5 months ago in Sterling B2B Integrator / Reporting 1 Future consideration

Enable Deeplink into Order Hub

Similar to IBM legacy call center we would like to have the capabilities to deeplink into Orer hub pages.
about 1 year ago in Call Center 0 Future consideration

Return Order for component level not allowing in Call Center but it is allowing in Order Hub

Hi Team, We are testing the use where trying to create return for the component level. Steps: 1. We have created Bundle Item with Bundle Fulfillment Mode as Ship Independent(00) along with component items- Shared XML in the document. 2. Order crea...
6 months ago in Call Center 0 Under review

Increase VALUE column length from 100 characters to 255 in ACT_NON_XFER table.

The reports regarding table ACT_NON_XFER in the Sterling Integrator Database, show incomplete information. The VALUE column is capped at 100 characters, resulting in incomplete visualization of values such as mailboxes. We are suggesting to change...
10 months ago in Sterling B2B Integrator / Reporting 2 Future consideration

RE: 64 Character Limitation In Email section on SI User Accounts

Hi Team, We noticed that there is a 64 character length limitation in email section on SI user accounts, please check the attached screenshot for better understanding to what I'm referring to. 64 character length limitation is not sufficient for o...
about 4 years ago in Sterling B2B Integrator / Reporting 0 Future consideration

Customization of Next Gen Call Center Home Page - Adding new tile/new link/extra buttons in Home Screen Next Gen Call Center

Next Gen Call Center does not provide a way to customize the home screen by adding a new tile for Product Search or Transfer Order Search etc. Also there is no option to add additional links or buttons - 'create wishlist', 'create appeasement orde...
about 1 year ago in Call Center 0

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