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Enable ability to search for orders via the tracking number
In the current UI we made a customization to allow the users to search for an order/return using the tracking number. In the new UI we would like that to be available functionality OOTB.
0
Submitted
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Expand shipping information by default
In the current UI we had to do customizations in order to expand the shipping information on the shipping details page. In the new UI we would like for information to always be expanded therefore reducing the number of clicks for a customer servic...
0
Submitted
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Remove unwanted buttons for certain statuses
In the current UI, we had to make a few customizations to remove buttons that should not have been available based on the status. In the new UI, we would like the OMS to better understand statuses and remove/disable the buttons that should not ava...
0
Submitted
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InFlight PPID Business Field Filter Search
The Protocol Started >> Event Details Tab displays the PPID (Protocol Profile ID) for OB transactions in InFlight. It would be extremely useful if PPID was added to the 'Business Field' Search filter drop-down. This would allow Internal Supp...
3
Submitted
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Resend Customer Emails via the OMS
In the new UI we would like the option of a button that can be connected to an external email provider. When the user clicks that button we would like for them to be able to choose an email to resend to the customer.
0
Needs more information
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Call Center should be able to disable buttons based on Skus
In our case we have electronic gift cards that cannot be reshipped, but the OMS UI still shows the "reship button" we would like Call Center to be able to use that sku as logic to disable a certain button.
0
Under review
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Quick Button to search a customer's Order History
In the new UI we would like a button that allows the user to click a single button and find the customer's order history. This should show all of the customer's orders in the order search screen.
0
Functionality already exists
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Show Ship to email address in Order Summary
In the old UI we needed to do a customization to show the customer's ship to email address. In the new UI we would like for this field to be available OOTB.
0
Needs more information
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Column for Ordering Country
In the previous UI, we had to customize the UI to add a column for the customer's country. We would like for this to be OOTB because it would make it much easier for our other regions to find their orders.
0
Needs more information
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Implement Secure UDP for Connect Direct File Agent
Our internal security standards want all traffic to be encrypted. Currently, File Agent uses standard UDP (SNMP) to send messages to Control Center. The goal is to have this traffic encrypted. We are being told that in a couple years the PCI DSS s...
0
Submitted