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This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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OMS - Call Center

Showing 12

Enable ability to search for orders via the tracking number

In the current UI we made a customization to allow the users to search for an order/return using the tracking number. In the new UI we would like that to be available functionality OOTB.
6 months ago in OMS - Call Center 8 Not under consideration

Call Center should be able to disable buttons based on Skus

In our case we have electronic gift cards that cannot be reshipped, but the OMS UI still shows the "reship button" we would like Call Center to be able to use that sku as logic to disable a certain button.
6 months ago in OMS - Call Center 5 Not under consideration

Column for Ordering Country

In the previous UI, we had to customize the UI to add a column for the customer's country. We would like for this to be OOTB because it would make it much easier for our other regions to find their orders.
6 months ago in OMS - Call Center 2 Not under consideration

Shipping Service vs Shipping Method

In the previous UI we made a change to have the UI show the shipping service instead of shipping method. In the new UI we would like it be "shipping service" OOTB instead of "Shipping Method".
6 months ago in OMS - Call Center 2 Not under consideration

Show price customer paid in Order Summary

In the old order summary UI we had to make a customization to show the price the customer paid vs the price of the item. In the new UI we would like this to be OOTB or configurable.
6 months ago in OMS - Call Center 4 Not under consideration

Be able show gift card number in the order summary

At this time we need to go to the order line to be able to see the gift card numbers in full. In the new UI we would like a way to be able to add/view a full gift card number in the order summary screen.
6 months ago in OMS - Call Center 1 Not under consideration

BUG : Sterling call center is not loading change Payment method screen from order summary screen

Sterling call center is not loading change Payment method screen from order summary screen PMR# : TS005936810
over 1 year ago in OMS - Call Center 0 Not under consideration

Add a link to launch cognos from Call Center

The team that needs Cognos, does not use business manager but rather Call Center. We would like a task to launch BI if the user has the role.
over 3 years ago in OMS - Call Center 1 Not under consideration

SalesForce Case TS******* email notification to have Client Name in the Email Subject

Email notification from SalesForce only have ticket ref and initial comment in Email Subject. It would be very helpful to see from an email subject (or even content) which client/customer the ticket has been opened by / updated by. At the moment w...
over 3 years ago in OMS - Call Center 2 Not under consideration

Blind Returns support in v9.5 of Call Centre Commerce

We would like to backport the Blind Returns feature in v10 to V9.5 of Call Centre. This requirement is critical for the business
over 3 years ago in OMS - Call Center 0 Not under consideration