IBM Sterling


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OMS - Call Center

Showing 65

Show price customer paid in Order Summary

In the old order summary UI we had to make a customization to show the price the customer paid vs the price of the item. In the new UI we would like this to be OOTB or configurable.
over 2 years ago in OMS - Call Center 4 Not under consideration

Built in alert filtering

In the new UI we would like an easy way to filter alerts so that specific regions or users can see relevant alerts without having to sort through a lot of irrelevant alerts.
over 2 years ago in OMS - Call Center 8 Functionality already exists

Be able show gift card number in the order summary

At this time we need to go to the order line to be able to see the gift card numbers in full. In the new UI we would like a way to be able to add/view a full gift card number in the order summary screen.
over 2 years ago in OMS - Call Center 1 Not under consideration

Ability to remove unwanted buttons

In the old version of the UI we had a need to remove the button for delivery and pick up, but that was difficult so we opted to make them not usable. In order to have the cleanest UI we would like to be able to remove buttons altogether.
over 2 years ago in OMS - Call Center 2 Future consideration

Improve case sensitivity in OMS search functions

Searching for a name in the OMS requires a perfect match with capitalization. I would like this to be improved so that the OMS also brings up names that are not perfect matches. For instance, if I search Jake Brewer, but the customer input jake br...
over 2 years ago in OMS - Call Center 2 Functionality already exists

Create refresh button for Returns

When a return order is created it should have a refresh button OOTB in the OMS UI that allows the user to refresh the return without having to go back to the original order.
over 2 years ago in OMS - Call Center 1

Built in Multi Line Reshipments

Currently, If a customer needs an entire order reshipped the user would need to reship each line individually and the lines would release separately. We would like a OOTB way to reship multiple lines at one time and have them release together.
over 2 years ago in OMS - Call Center 1

Allow line and header level discounts as percent

Currently, in OMS users have to calculate the percentage at a line level and it creates a possibility for human error. I would like to allow the user to input a discount percent at both the line and header level in OMS. This would reduce the numbe...
over 2 years ago in OMS - Call Center 0 Future consideration

Ability to Toggle Between Tabs in COM When CSR is Performing an Action

Problem: User is not able to switch between a tab and popup in the call center. Steps to reproduce: Call Center user would like the ability to toggle between tabs in COM regardless of whether or not in the middle of performing an action in the cur...
over 2 years ago in OMS - Call Center 3 Future consideration

Reorganize the catalog in Call Center

When we load a catalog to Sterling, the items are not in the correct size order, but there is no way to manually reorder or set up a customization to organize these sizes. Therefore, when a user is trying to select a size they have to look through...
almost 3 years ago in OMS - Call Center 5 Functionality already exists

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