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Status Not under consideration
Workspace OMS - Call Center
Created by Guest
Created on May 23, 2022

RELATED IDEAS

Show price customer paid in Order Summary

See this idea on ideas.ibm.com

In the old order summary UI we had to make a customization to show the price the customer paid vs the price of the item. In the new UI we would like this to be OOTB or configurable.

What is your industry? Retail
How will this idea be used?

This will allow for easier conversations for the customer service team as they will not have to look for the price the customer paid or do any additional math.
  • Guest
    Reply
    |     Jun 24, 2022

    I apologize for the delay. I just recently realized all responses to me were going to junk mail.


    I think this enhancement can be closed. In my opinion this is more about our integration vs an IBM enhancement.

  • Admin
    Jason Cheng
    Reply
    |     Jun 8, 2022

    Hi Jake,

    Can you share which field are you referring to in the backend to display the customer paid?

  • Guest
    Reply
    |     May 31, 2022

    In the highlighted field you can see the "price" in our case we have customized it to show the price the customer paid vs the retail price.

    Price_Field.PNG
    Price_Field.PNG
  • Admin
    Jason Cheng
    Reply
    |     May 30, 2022

    Hi Jake,

    Currently, the Call Center shows how much customers paid for each line item. Please share a screenshot of your customization. Thanks.

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