IBM Sterling


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OMS - Call Center

Showing 66 of 2681

Phone Number field should be limited based on Country

In the current UI, we were planning to modify the phone number field to accommodate the phone numbers in each country we ship to. We would like for this to be OOTB in the new UI so no customizations are needed.
over 2 years ago in OMS - Call Center 1 Future consideration

Email Address should not be a Hyperlink

In the old UI we had to customize the email address so it was not a hyperlink. In the new UI we would like the email address to be string value OOTB.
over 2 years ago in OMS - Call Center 1 Future consideration

Disable "Add Payment Button"

In the current UI we had to complete a customization that disabled the add payment button so that users would not attempt add a payment to an order. In the new UI we would like this to be OOTB or easily configurable.
over 2 years ago in OMS - Call Center 3

Shipping Service vs Shipping Method

In the previous UI we made a change to have the UI show the shipping service instead of shipping method. In the new UI we would like it be "shipping service" OOTB instead of "Shipping Method".
over 2 years ago in OMS - Call Center 2 Not under consideration

Show price customer paid in Order Summary

In the old order summary UI we had to make a customization to show the price the customer paid vs the price of the item. In the new UI we would like this to be OOTB or configurable.
over 2 years ago in OMS - Call Center 4 Not under consideration

Built in alert filtering

In the new UI we would like an easy way to filter alerts so that specific regions or users can see relevant alerts without having to sort through a lot of irrelevant alerts.
over 2 years ago in OMS - Call Center 8 Functionality already exists

Be able show gift card number in the order summary

At this time we need to go to the order line to be able to see the gift card numbers in full. In the new UI we would like a way to be able to add/view a full gift card number in the order summary screen.
over 2 years ago in OMS - Call Center 1 Not under consideration

Ability to remove unwanted buttons

In the old version of the UI we had a need to remove the button for delivery and pick up, but that was difficult so we opted to make them not usable. In order to have the cleanest UI we would like to be able to remove buttons altogether.
over 2 years ago in OMS - Call Center 2 Future consideration

Improve case sensitivity in OMS search functions

Searching for a name in the OMS requires a perfect match with capitalization. I would like this to be improved so that the OMS also brings up names that are not perfect matches. For instance, if I search Jake Brewer, but the customer input jake br...
over 2 years ago in OMS - Call Center 2 Functionality already exists

Create refresh button for Returns

When a return order is created it should have a refresh button OOTB in the OMS UI that allows the user to refresh the return without having to go back to the original order.
over 2 years ago in OMS - Call Center 1

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