IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Showing 800

Email Address should not be a Hyperlink

In the old UI we had to customize the email address so it was not a hyperlink. In the new UI we would like the email address to be string value OOTB.
over 2 years ago in OMS - Call Center 1 Future consideration

Ability to remove unwanted buttons

In the old version of the UI we had a need to remove the button for delivery and pick up, but that was difficult so we opted to make them not usable. In order to have the cleanest UI we would like to be able to remove buttons altogether.
over 2 years ago in OMS - Call Center 2 Future consideration

User group filter with & (and)/ |(or) and return attribute customisation

To implement PEM SSO current PEM can only use custom attribute / attribute with which can only return one string. Expected output as mentioned below.Sample output user role: </property><property><name>role</name><value&g...
over 2 years ago in Sterling External Authentication Server / Administration & Configuration 2 Future consideration

Ability to handle all queued process at one time.

Today in ICC when files queued up in "Queued process" It need to be handled manually to move to completed process. Then the process would be eligible for purging. Latest version of ICC 6.1.2.1 will allow user to handle queued process / page. If cu...
about 5 years ago in Sterling Control Center Monitor / Usability 0 Future consideration

Ability to Toggle Between Tabs in COM When CSR is Performing an Action

Problem: User is not able to switch between a tab and popup in the call center. Steps to reproduce: Call Center user would like the ability to toggle between tabs in COM regardless of whether or not in the middle of performing an action in the cur...
over 2 years ago in OMS - Call Center 3 Future consideration

OOTB API to update to the delivery and transportation schedules for Carrier Service configuration

We had customer requirement to provide integration interface for carrier calendars. Calendars to be supported through api/integration at carrier service level are transportation and delivery calendars. We can see that user interface is provided in...
about 5 years ago in OMS - Order Management (OnPrem & OMoC) 0 Future consideration

File Agent Rule Definition Panel: Capability to use the same arguments in the "process name" field as in "process arguments"

We would like to create a very dynamic approach for the definition of file agent rules using the "monitor subdirecctory feature" and a model for subdirectory structures containing the cdp process file name.
about 5 years ago in Sterling Connect:Direct / Administration & Configuration 3 Future consideration

Purpose field in pick request allows only two values SALE and TRANSFER, we need more values - REPLACEMENT, PICKUP

Purpose field in pick request is only allows two values SALE and TRANSFER, we need more values - REPLACEMENT, PICKUP. This will help store to differentiate what type of PICK request. We need purpose field value to be supported in pick preferences ...
over 2 years ago in Store Engagement / APIs & SDKs 6 Future consideration

Ability for store associates to execute the adhoc cycle count without any explicit assignment

If we assign Adhoc Cycle count task link access to store associates, he is able to create a adhoc cycle count task, but he is not able to complete the task without manager assign the adhoc cycle count task created by him. we need an ability by ass...
over 2 years ago in Store Engagement / Usability 9 Future consideration

Tracing User Activity Across Multiple Sterling Applications

We are frequently receiving some requirements from the business regarding user activity for different applications(for ex: Call Center for Commerce, Sterling Business Center, IBM Store) which they are currently using. For some users we are prov...
about 5 years ago in OMS - Order Management (OnPrem & OMoC) 1 Future consideration

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