IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

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All ideas

    Showing 866

    BOPIS/ Click and Collect Emails and Alerts

    Most projects typically have requirement for following: Ready for Pickup/Collection E-Mail, Pickup/Collection Reminder E-Mail, Not Picked-Up/Collected E-Mail (upon being cancelled from ready for pickup status), Picked-Up/Collected E-Mail Be good t...
    over 3 years ago in Order Management (OnPrem & OMoC) 4 Future consideration

    Support for "Refund Now" in CC to allow Customer services to refund a return before receipt occurs due to delays in warehouse processing

    Very useful to assist call center agents when customer appeasement or servce is paramount but the returns process is slow/cumbersome - Should be enabled only if not already refunded (invoiced)
    over 3 years ago in Call Center 0 Future consideration

    ON_REFUND_OR_SETTLEMENT Event raised for Transfer IN and Transfer OUT

    Hi team, Currently, ON_REFUND_OR_SETTLEMENT event is raised only when charge type CHARE (+/-) is created in the system. Event is not raised specifically for Transfer In and Transfer Out type transactions. In case of return receipt approval after e...
    almost 2 years ago in Order Management (OnPrem & OMoC) 1 Future consideration

    Resend Customer Emails via the OMS

    In the new UI we would like the option of a button that can be connected to an external email provider. When the user clicks that button we would like for them to be able to choose an email to resend to the customer.
    over 3 years ago in Call Center 4 Future consideration

    Converting a Global Mailbox back to Traditional Mailbox

    It would be nice to add a capability to convert a GM to a TM if there is ever a need to revert a customer back to the Traditional Mailbox.
    over 5 years ago in Sterling File Gateway / Onboarding 0 Future consideration

    Can we include the "Last Reviewed By" and/or "Last updated By" be included in the Item View Grid?

    Can we include the "Last Reviewed By" and/or "Last updated By" be included in the Item View Grid?
    almost 2 years ago in Maximo Inventory Optimization 1 Future consideration

    Allow line and header level discounts as percent

    Currently, in OMS users have to calculate the percentage at a line level and it creates a possibility for human error. I would like to allow the user to input a discount percent at both the line and header level in OMS. This would reduce the numbe...
    over 3 years ago in Call Center 0 Future consideration

    Add user, role management to the BUC tool for users who are administrators

    Allow a BUC authorized user with admin privelages to manage OMS users directly in BUC. BUC users should be able to see users by enterprise, team, group or role. Actions allowed should be to delete a user, create a user, or update a user's informat...
    over 5 years ago in Order Management (OnPrem & OMoC) 4 Future consideration

    modifyItem Category should allow an action attribute of "manage"

    In keeping with the purpose of the manageItem api, allow an action of "manage" on the action attribute on the Category node. This value should cause the association to be made if it does not exist and be ignored if it does exist. Furthermore, if t...
    over 5 years ago in Order Management (OnPrem & OMoC) 0 Future consideration

    Provide Create Order option from the Customer Profile Screen in IBM Sterling Store

    In the IBM Sterling Store 10(Angular Version), when we do a customer search and find a customer profile(Customer Details screen attached), we would like to start creating order from that screen. Currently, we have an option to do a Checkout if the...
    over 3 years ago in Store Engagement 0 Future consideration

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