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Thank you for the feedback Nam. We do intend the BOPIS accelerator as a starting point for implementation, rather than a turn-key solution, so it will not be able to handle every scenario. We will take point #1 into consideration for future improvements. Point #2 would be beyond the scope of what we can achieve as an accelerator.
The BOPIS accelerator description meets some of the use cases around providing events to send customer communication e-mails.
Some enhancements that are needed are the following:
The product creates a tight coupling of when store user is required to pick the order and when customer is required to pickup the order using the common ExpectedShipmentDate attribute. Due to potential inventory shortages Customer is usually informed to wait for communication that their order is ready to pickup and they'll have X days to then pickup the order. Therefore the SLA and attribute for when store user should pick and for customer pickup should ideally be separated. Upon the configurable X days after shipment is ready for pickup an event should be triggered to allow options such as alerting the store to cancel the shipment and return items back to store stock.
Some clients would like to only send customer communications during certain hours of the day only and therefore a means to control when customer e-mails are sent should be possible if stores are picking orders outside of normal working hours.
Hi Nigel, thank you for submitting your idea. There certainly are many common components and features needed for any BOPIS implementation. This is why we created the BOPIS deployment accelerator, which supports common BOPIS scenarios including customer notification and overdue customer pickup events and monitoring.
If you haven't reviewed this accelerator, you can find the documentation here: https://www.ibm.com/docs/en/order-management-sw/10.0?topic=software-building-deploying-bopis-deployment-accelerator
Could you please take a look at this accelerator and see if it meets the use cases you have suggested?