IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Ideas

Showing 204 of 2955

Enable Deeplink into Order Hub

Similar to IBM legacy call center we would like to have the capabilities to deeplink into Orer hub pages.
about 1 year ago in Call Center 0 Future consideration

Return Order for component level not allowing in Call Center but it is allowing in Order Hub

Hi Team, We are testing the use where trying to create return for the component level. Steps: 1. We have created Bundle Item with Bundle Fulfillment Mode as Ship Independent(00) along with component items- Shared XML in the document. 2. Order crea...
6 months ago in Call Center 0 Under review

Manage Count Programs Through Store Engagement UI

Creating, updating, deleting and viewing Count Programs is inherently a business function that should be self-managed by store managers and store operations business users. Currently, there is no UI in Store Engagement to enable business users to ...
3 months ago in Store Engagement / Usability 1 Future consideration

Database for IV

Need a read only database to connect to that shows all supply and demand records, quantities, ship nodes, sourceTs, segment info, etc. from IV. This will help with data cleanup and visibility. We have no way of knowing about stale data unless we q...
12 months ago in Inventory Visibility 2 Future consideration

User Credential Management & Auditability in IV

Current Limitation: IV currently uses a single shared credential for all users. This results in: No traceability of who made specific changes. Lack of role-based access control, as all users have the same level of access (typically edit). Pr...
3 months ago in Inventory Visibility 0 Submitted

Enhance the supplyChange.v2 event schema to allow propagation of custom attributes included in the original IV request.

Problem Statement:We are using the supplyChange.v2 event to publish IV resonance data to a configured webhook endpoint. As part of our implementation, we are including several custom attributes (e.g., SourceSystemID, AdjustmentReasonCodeID, etc.) ...
4 months ago in Inventory Visibility 1 Future consideration

Trigger to enable Auto Replenishement

Given Item id Qty Location Frequency (hourly/daily) We need event raised when quantity goes below the configured qty at a location Provide ability to add/remove/update these thresholds
8 months ago in Inventory Visibility 1 Functionality already exists

Inventory Audit for Historic Availability

Would be helpful to have inventory Audit for the currentAvailability of an item in Order Hub and IV UI. Similar to the Inventory Audit screens for Supply and Demand of an item, having the ability to see what the availability of an item was at a ce...
4 months ago in Inventory Visibility 1 Future consideration

All store inventory statuses mapped to on-hand should be pickable

Currently, inventory with valid on-hand status is not being picked due to store inventory status mismatch. This results in store inventory being stuck indefinitely and can't be picked to fulfill an outbound order. IBM Support had suggested to do a...
4 months ago in Store Engagement / Usability 1 Future consideration

Customization of Next Gen Call Center Home Page - Adding new tile/new link/extra buttons in Home Screen Next Gen Call Center

Next Gen Call Center does not provide a way to customize the home screen by adding a new tile for Product Search or Transfer Order Search etc. Also there is no option to add additional links or buttons - 'create wishlist', 'create appeasement orde...
about 1 year ago in Call Center 0

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