IBM Sterling


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Showing 161 of 2965

BUG : Sterling call center is not loading change Payment method screen from order summary screen

Sterling call center is not loading change Payment method screen from order summary screen PMR# : TS005936810
over 4 years ago in Call Center 0 Not under consideration

Batch assignment of transactions (esp returns) for agent ownership, review

The idea is three part: 1) Provide UI to allow for manual bulk assignment of tasks to individual customer care agents for work-down. 2) Allow for direct assignment/ownership of transactions/shipments to a given customer care agent, regardless of t...
over 4 years ago in Call Center 2 Future consideration

Implement old IBM computers in every school in Africa

Micro-Recyc-Coopération is a social economy and international cooperation organization active since 2003 based in Montreal (Quebec-Canada). The mandate of our activity is to computerize educational establishments in the South and to raise public a...
almost 5 years ago in Inventory Visibility 0 Not under consideration

Managing IV connections

Safestart properties file is used internally by the product to connect to IV. Since it is not exposed to outside world, there is no way to read the values from custom code. If there is a way to read this properties file from the custom code, it wo...
almost 5 years ago in Inventory Visibility 0 Not under consideration

Call Center Return Creation Screen

When creating returns off large Orders, there are some screens where line selection is tedious because user has to scroll up and down to pick matching lines. This was explained to IBM's Design UX team during a design workshop/walkthrough. It is a ...
about 5 years ago in Call Center 0 Future consideration

Bundle Parent doesnt reflect consolidated status of child items

When we add a bundle parent line with multiple components(Child items) , the parent item remains in "Created" status even when the child items move thru the fulfillment flow (Scheduled,Released,etc.,) and reach shipped/invoiced status. Only then t...
about 5 years ago in Call Center 0 Future consideration

Buyer Remorse Hold getting resolved while adding new line to an existing Order

After the order is created and imported into the OMS, buyer remorse hold will get applied to the order for about 0 to 30 mins depending on the business requirement to enable any order modifications at this particular time interval, stopping from r...
over 5 years ago in Call Center 0 Future consideration

Required IV phase 2 inventory snapshot API equivalent to RTAM full sync.

Required IV phase 2 inventory snapshot API equivalent to RTAM full sync.
over 5 years ago in Inventory Visibility 0 Functionality already exists

Node Configuration Attributes to specify Inventory Restrictions that impact available inventory for consumption

Note setup 1) Supported delivery methods, SLAs by delivery methods, calendars and capacities for nodes. 2) There should be a way to specify conditional values for node parameters. A few example use cases 1) For a Node, Delivery Method, SKU --> ...
over 5 years ago in Inventory Visibility 0 Future consideration

Add 'by UPC' to advanced search options in Pick Order screen template (same as existing in Pack Order template)

The Pack Order template out of box provides an option for searching by UPC and stores use it. Stores would also like this option for finding orders to pick in the Pick Order screen but it is not in the default template. We would like to have it in...
almost 6 years ago in Store Engagement / Other 0 Planned for future release

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