IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Showing 98 of 2981

Return Order for component level not allowing in Call Center but it is allowing in Order Hub

Hi Team, We are testing the use where trying to create return for the component level. Steps: 1. We have created Bundle Item with Bundle Fulfillment Mode as Ship Independent(00) along with component items- Shared XML in the document. 2. Order crea...
6 months ago in Call Center 0 Under review

Adding additional objects synchronization between data centers to perform access to Global Mailboxes

Please, consider adding additional objects synchronization between data centers to perform access to Global Mailboxes. The reason is because various objects are needed to allow access to the customers to the mailboxes. For example, and depending...
11 months ago in Global Mailbox 1 Not under consideration

Customization of Next Gen Call Center Home Page - Adding new tile/new link/extra buttons in Home Screen Next Gen Call Center

Next Gen Call Center does not provide a way to customize the home screen by adding a new tile for Product Search or Transfer Order Search etc. Also there is no option to add additional links or buttons - 'create wishlist', 'create appeasement orde...
about 1 year ago in Call Center 0

Provide option to prorate discount under ChargePerUnit and ChargePerLine while applying promotion in call center

Currently if we apply promo code during order creation in call center or applying promo code during order modification in call center, discount amount is getting applied under 'ChargePerLine', because of this discount amount is not excluding prope...
over 5 years ago in Call Center 1 Future consideration

Call Center: Combat abuse of agent-facilitated appeasements via AI-backed assessment of new appeasement requests

When engaging a customer support agent, a bad actor might seek to exploit customer care procedures for illicit gain by repeatedly requesting various accommodations - whether the reship of an order or line item, claiming that it's lost, or a refund...
11 months ago in Call Center 0 Future consideration

"searchCatalogIndex" api is not returning the results based on the partial term.

In next-gen IBM Sterling Call Center, while creating orders on add item screen, user has to enter atleast one word from the item name/description to get the output. But in most of the cases end users will not know the complete word or word may be ...
over 1 year ago in Call Center 0 Future consideration

data anonymization/masking (typetree attribute + test mode)

There are 2 requirements that lead to this idea: 1.) external requirements like GDPR force us to anonymize/pseudonymize data in non-production environments2.) A-B-testing would be much easier if we can mask dynamic attributes (e.g. timestamps) Thi...
over 6 years ago in Sterling Transformation Extender / Maps & Type Trees 2 Not under consideration

View Only access to Draft Order details

We can't view Draft Order details either from Call Center or from Order HUB when View Only access permissions are provided. IBM suggested to submit future enhancement request.
8 months ago in Call Center 0 Submitted

referenced TypeTree (parts)

You can build one TypeTree or one strucutre and can use it for example as part of choice-group in another TypeTree. Everybody that use TypeTree as a kind of central unit and have to reuse these structures in other interfaces will benefit.
over 7 years ago in Sterling Transformation Extender / Maps & Type Trees 2 Not under consideration

Support Open API 3.0 specifications int he OpenAPI typetree importer

As of now the OpenAPI importer only support swagger 2.0 json format. However, as the OpenApi V3 in json/yaml become more and more common it would be very usefull for ITX to support it.
over 3 years ago in Sterling Transformation Extender / Maps & Type Trees 0 Not under consideration

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