IBM Sterling


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Pinned ideas

PINNED Present Multiple Host Keys - RSA and ECDSA
As with standard Linux servers today Secure Proxy should be able to present Host Keys (more than one) in both RSA and ECDSA formats depending on what type the vendor incoming connection supports. Vendors are demanding Host Keys that are stronger t...
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Ideas

Showing 117 of 2982

Encrypt data in Memory

Sterling Secure Proxy engine in the DMZ stores the configuration data in the memory but in a plain text, this enhancement request is to encrypt the sensitive data in the memory so the information is protected from various external and internal thr...
8 months ago in Sterling Secure Proxy / Security 1 Planned for future release

Customization of Next Gen Call Center Home Page - Adding new tile/new link/extra buttons in Home Screen Next Gen Call Center

Next Gen Call Center does not provide a way to customize the home screen by adding a new tile for Product Search or Transfer Order Search etc. Also there is no option to add additional links or buttons - 'create wishlist', 'create appeasement orde...
about 1 year ago in Call Center 0

We need to create a report listing the certificates configured in secure proxy for the netmaps and seas

We need to create a report listing the certificates configured in secure proxy for the netmaps and seas so we can identify what needs to be updated when a specific certificate expires and to validate all of the certificates have been renewed succe...
over 2 years ago in Sterling Secure Proxy / Security 4 Planned for future release

Provide option to prorate discount under ChargePerUnit and ChargePerLine while applying promotion in call center

Currently if we apply promo code during order creation in call center or applying promo code during order modification in call center, discount amount is getting applied under 'ChargePerLine', because of this discount amount is not excluding prope...
over 5 years ago in Call Center 1 Future consideration

Call Center: Combat abuse of agent-facilitated appeasements via AI-backed assessment of new appeasement requests

When engaging a customer support agent, a bad actor might seek to exploit customer care procedures for illicit gain by repeatedly requesting various accommodations - whether the reship of an order or line item, claiming that it's lost, or a refund...
11 months ago in Call Center 0 Future consideration

"searchCatalogIndex" api is not returning the results based on the partial term.

In next-gen IBM Sterling Call Center, while creating orders on add item screen, user has to enter atleast one word from the item name/description to get the output. But in most of the cases end users will not know the complete word or word may be ...
over 1 year ago in Call Center 0 Future consideration

View Only access to Draft Order details

We can't view Draft Order details either from Call Center or from Order HUB when View Only access permissions are provided. IBM suggested to submit future enhancement request.
8 months ago in Call Center 0 Submitted

Multiple Host Key availability for partners.

Secure Proxy should be able to present Host Keys (more than one) in both RSA and ECDSA formats depending on what type the vendor incoming connection supports. Vendors are demanding Host Keys that are stronger than RSA (ECDSA) while other vendors d...
over 1 year ago in Sterling Secure Proxy / Security 0 Planned for future release

SSP - Resetting engine memory

Currently, SSP engines keep SSP CM configuration in memory. The memory is not cleared until the engine is restarted or a new configuration is pushed. The memory contains secured objects like private keys. These secure objects can be exposed as par...
9 months ago in Sterling Secure Proxy / Security 1 Planned for future release

Embed watsonx into IBM Sterling OMS to enable an AI foundation model that looks at all the OMS/Inventory data to provide a streamlined question/response dialog similar to chatbots and/or ChatGPT

The IBM Sterling OMS is a perfect solution to embed the watsonx solution. Building out a foundation model leveraging the OMS and Inventory data set would allow us to show a progressive approach to interact with the solution across various OMS pers...
over 2 years ago in Call Center 2

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