IBM Sterling


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Pinned ideas

PINNED Present Multiple Host Keys - RSA and ECDSA
As with standard Linux servers today Secure Proxy should be able to present Host Keys (more than one) in both RSA and ECDSA formats depending on what type the vendor incoming connection supports. Vendors are demanding Host Keys that are stronger t...
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Ideas

Showing 115 of 2955

BUG : Sterling call center is not loading change Payment method screen from order summary screen

Sterling call center is not loading change Payment method screen from order summary screen PMR# : TS005936810
over 4 years ago in Call Center 0 Not under consideration

Batch assignment of transactions (esp returns) for agent ownership, review

The idea is three part: 1) Provide UI to allow for manual bulk assignment of tasks to individual customer care agents for work-down. 2) Allow for direct assignment/ownership of transactions/shipments to a given customer care agent, regardless of t...
over 4 years ago in Call Center 2 Future consideration

Call Center Return Creation Screen

When creating returns off large Orders, there are some screens where line selection is tedious because user has to scroll up and down to pick matching lines. This was explained to IBM's Design UX team during a design workshop/walkthrough. It is a ...
about 5 years ago in Call Center 0 Future consideration

to store SSH keys on HSM - SSP

Barclays GIS team have requirement to store the SSH keys on HSM. We raised case "TS004170075" with IBM and got to know that currently SSP dont support this and requested to raise RFE for it. Currently we store the x509 certs into HSM and want same...
about 5 years ago in Sterling Secure Proxy / Security 2 Not under consideration

Bundle Parent doesnt reflect consolidated status of child items

When we add a bundle parent line with multiple components(Child items) , the parent item remains in "Created" status even when the child items move thru the fulfillment flow (Scheduled,Released,etc.,) and reach shipped/invoiced status. Only then t...
about 5 years ago in Call Center 0 Future consideration

Buyer Remorse Hold getting resolved while adding new line to an existing Order

After the order is created and imported into the OMS, buyer remorse hold will get applied to the order for about 0 to 30 mins depending on the business requirement to enable any order modifications at this particular time interval, stopping from r...
over 5 years ago in Call Center 0 Future consideration

More authentication mechanisms can be used for Sterling Secure Proxy to be monitored by SCC

In the Sterling Secure Proxy Configuration related documents, only the user/Password authentication mechanism to be used for the SSP to be monitored by the SCC. However this method might not be a good option, since the password can't be hold for a...
over 5 years ago in Sterling Secure Proxy / Security 2 Not under consideration

Blind Returns support in v9.5 of Call Centre Commerce

We would like to backport the Blind Returns feature in v10 to V9.5 of Call Centre. This requirement is critical for the business
over 6 years ago in Call Center 0 Not under consideration

Check for inventory availability while adding a line for reship, the CSR should have immediate feedback as to whether it can be fulfilled.

Currently in the call center the reship function blindly adds the reship order line without doing an inventory check. I don't know that it needs to be as involved as a wizard such as adding a line though it does need to be more involved and at lea...
over 6 years ago in Call Center 0 Future consideration

Integrate with Google's Recaptcha v2- Invisible

Call center and Store application urls can be integrated with recaptcha for better authentication.
almost 7 years ago in Call Center 0 Not under consideration

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