IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Ideas

Showing 111 of 2955

Ability to remove unwanted buttons

In the old version of the UI we had a need to remove the button for delivery and pick up, but that was difficult so we opted to make them not usable. In order to have the cleanest UI we would like to be able to remove buttons altogether.
over 3 years ago in Call Center 2 Future consideration

Improve case sensitivity in OMS search functions

Searching for a name in the OMS requires a perfect match with capitalization. I would like this to be improved so that the OMS also brings up names that are not perfect matches. For instance, if I search Jake Brewer, but the customer input jake br...
over 3 years ago in Call Center 2 Functionality already exists

Create refresh button for Returns

When a return order is created it should have a refresh button OOTB in the OMS UI that allows the user to refresh the return without having to go back to the original order.
over 3 years ago in Call Center 1

Built in Multi Line Reshipments

Currently, If a customer needs an entire order reshipped the user would need to reship each line individually and the lines would release separately. We would like a OOTB way to reship multiple lines at one time and have them release together.
over 3 years ago in Call Center 1

Ability to Toggle Between Tabs in COM When CSR is Performing an Action

Problem: User is not able to switch between a tab and popup in the call center. Steps to reproduce: Call Center user would like the ability to toggle between tabs in COM regardless of whether or not in the middle of performing an action in the cur...
over 3 years ago in Call Center 3 Future consideration

Monitoring Adapters

Would it be possible to create a way to monitor secure proxy adapters from the command line? It is possible to monitor sfg that way and as such building automation around this capability is nice.
over 3 years ago in Sterling Secure Proxy / Administration & Configuration 0 Functionality already exists

BKFS - Centralized administrator User Provisioning for SSP

User accounts created in LDAP must also be created in the following GUIs: SFG, SSP, and Control Center. Ability to centralize/ "one time" provisioning for all Sterling software would simplify the system administration.
over 7 years ago in Sterling Secure Proxy / Administration & Configuration 0 Future consideration

Provide a field on the Payment UI for return orders for user to enter the amount intended to refund against each tender.

Provide a field on the Payment UI for return orders for user to enter the amount intended to refund against each tender. We had requirement to add new payment method on return since it was requirement to refund to a new tender on return . Currentl...
over 7 years ago in Call Center 0 Planned for future release

SEAS UI Password Recovery

There is no way to recover the admin password for the SEAS UI in SEAS 2.4.3.2 iFix 6 build 208. Users cannot manage certificate renewal updates if they cannot login to the UI.
over 3 years ago in Sterling Secure Proxy / Administration & Configuration 1 Future consideration

Limit CM-BACKUP to Defined Number of Backups

This would benefit all users of SSP who have the configuration managers set to backup on startup within the System Settings CMSystemSettings global tab. Right now SSP creates an unlimited number of backup. This requires users to run separate scrip...
over 7 years ago in Sterling Secure Proxy / Administration & Configuration 1 Not under consideration

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