IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Ideas

Showing 113 of 2982

Supervisor override capabality

Business is expecting Supervisor override capabality available on Call Center as well so they can perform additional review and validation for certain operation like price override.
about 1 year ago in Call Center 1 Functionality already exists

Automated way to copy exported SSL conf file from CM to Engine

We use a common SSL certificate for the CM, engine and Jetty web server communications. We export the SSL certificate store file from the CM (via ./configureCmSsl.sh -e file=<export file>) and store that in a location on the server the CM ru...
over 2 years ago in Sterling Secure Proxy / Administration & Configuration 2 Future consideration

OMS Call Center - Have the user's enterprise default to their locale

Hi there, User's Enterprise Defaulting to Their Locale At Brooks Running and I'm sure many other companies, manual created and systematically created records could be tied to one of multiple different enterprise options. Currently in Brooks' insta...
over 2 years ago in Call Center 6 Future consideration

Reason codes in Important events tab under order line details page should be visible after re-shiping the order line

After reshipping the order line, we are unable to see the reason codes on the order line details page under Important Events tab. We wnated to know how these important events gets populated. Please refer IBM PMR#: TS016070217 - thanks, Avnish
over 1 year ago in Call Center 1 Functionality already exists

Allow CD netmap in SSP multiple hosts/IP addresses under the same s-node name

Allow multiple hosts/IP addresses per CD node on SSP netmap. Currently in SSP v343 product, CD node and its address are 1:1 mapping. We currently have 4 CD server adapters on backend SBI 2 node cluster. These SBI CDSA all share the same CD node na...
almost 8 years ago in Sterling Secure Proxy / Administration & Configuration 1 Not under consideration

Allow customization of LDAP ping "dummy" user

It is possible to configure a periodic "heartbeat" that checks the connection to External Auth, and it is also possible to have it attempt an LDAP bind (via the ea.ping.profile setting). However, when it does this LDAP bind, it uses a fake user ("...
almost 4 years ago in Sterling Secure Proxy / Administration & Configuration 2 Future consideration

Having a sorting feature for the columns in the Call Center application

Users would be able to sort columns, which would increase their productivity
over 1 year ago in Call Center 1 Not under consideration

Having a sorting feature for the columns in the Call Center application

Users would be able to sort columns, which would increase their productivity
over 1 year ago in Call Center 1 Not under consideration

Employ "Set Full Reship Quantity" When Doing Reships in Next Gen Call Center

When performing returns in Next Gen Call Center, you have the ability to "Set Full Return Quantity" on the screen. We would like to see the same thing available when utilizing the Reship functionality. Please see attachment
over 1 year ago in Call Center 0 Future consideration

Provide for native (non-UE) configurability to record discounts/promotions at unit level, to align with most omni-retailers best practices in refunding multi-unit orders

First, please see: https://www.ibm.com/support/pages/node/269415 In IBMs response, the Sterling team states that it is "as designed" that a customer would receive an entire unit's refund upon the return of the first item of a multi-line order, wit...
over 3 years ago in Call Center 1 Future consideration

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