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Status Functionality already exists
Workspace OMS - Call Center
Created by Guest
Created on Aug 6, 2024

Reason codes in Important events tab under order line details page should be visible after re-shiping the order line

After reshipping the order line, we are unable to see the reason codes on the order line details page under Important Events tab.

We wnated to know how these important events gets populated.

Please refer IBM PMR#: TS016070217

-
thanks,
Avnish

  • Admin
    Jason Cheng
    Reply
    |
    Sep 9, 2024

    Hi Avnish,

    You can find the reship note by clicking the little Notes icon. The details of line-level notes will show up in the popup window. I think you have customizations in the important event tab. Please confirm with your team. You can extend the important event tab by showing order line notes.


    Regards,

    Jason Cheng