IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Ideas

Showing 111 of 2953

Please provide an option to retrieve or reset the admin password.

We require a solution to reset or recover the SSP CM admin password, which is essential for exporting and importing configurations across various environments.
over 1 year ago in Sterling Secure Proxy / Administration & Configuration 1 Planned for future release

Ability to add notes on bulk orders from COM

This would allow the users to update the same notes to mutiple orders at the same time, which would save a lot of time where the user has to update the same note to multiple orders
10 months ago in Call Center 1 Not under consideration

Add back ability to configure custom SSL settings per netmap remote node

It appears version 6.2 removes the ability to custom configure SSL settings per each remote node in the netmap and forces you to select a pre-configured SSL profile. We would like to have the option to custom configure SSL settings per each remote...
10 months ago in Sterling Secure Proxy / Administration & Configuration 1 Planned for future release

Provide tooltip messages for disabled toolbar action buttons in the "Order Summary - Orderlines" tab to improve clarity on their disabled state.

This feature would be highly beneficial for customer service teams, educators, and users who interact with the system. It will provide immediate context on why a button is disabled, improving communication and reducing confusion. Tooltips should b...
10 months ago in Call Center 0 Future consideration

Wild Card Searches in Call Center

In the Call Center UI, we'd like to be able to complete wild card searches for many or all of the fields. For example, if I wanted to search for all orders that are from an IBM email address I could search *IBM.com. This would bring up all orders ...
almost 2 years ago in Call Center 9 Functionality already exists

Call Center Dark Mode

We would like the new call center to have a dark mode as it will create more contrast from the text on the screen and therefore allow some users to better view the program. This will create more accessibility for some users with vision issues.
about 2 years ago in Call Center 8 Not under consideration

Steling Secure Proxy new feature request for password reset/forgot password.

System : SSPActor: User needing to change a forgot password. SSP currently does not support forgot password or password reset self service functionality. Need to add this feature on SSP Description: During the initial on boarding of a partner id w...
almost 8 years ago in Sterling Secure Proxy / Administration & Configuration 0 Future consideration

Supervisor override capabality

Business is expecting Supervisor override capabality available on Call Center as well so they can perform additional review and validation for certain operation like price override.
about 1 year ago in Call Center 1 Functionality already exists

Automated way to copy exported SSL conf file from CM to Engine

We use a common SSL certificate for the CM, engine and Jetty web server communications. We export the SSL certificate store file from the CM (via ./configureCmSsl.sh -e file=<export file>) and store that in a location on the server the CM ru...
over 2 years ago in Sterling Secure Proxy / Administration & Configuration 2 Future consideration

OMS Call Center - Have the user's enterprise default to their locale

Hi there, User's Enterprise Defaulting to Their Locale At Brooks Running and I'm sure many other companies, manual created and systematically created records could be tied to one of multiple different enterprise options. Currently in Brooks' insta...
over 2 years ago in Call Center 6 Future consideration

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