IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Ideas

Showing 111 of 2978

Adding Custom Metadata to ICAP Request

We have a need to add additional custom headers to the ICAP request, as our Icap solution does support a header called x-metadata that meets ICAP protocol standard. For the extra header based on the documents it is when a file is unscanned you can...
4 months ago in Sterling Secure Proxy / Administration & Configuration 2 Needs more information

Customization of Next Gen Call Center Home Page - Adding new tile/new link/extra buttons in Home Screen Next Gen Call Center

Next Gen Call Center does not provide a way to customize the home screen by adding a new tile for Product Search or Transfer Order Search etc. Also there is no option to add additional links or buttons - 'create wishlist', 'create appeasement orde...
about 1 year ago in Call Center 0

Provide option to prorate discount under ChargePerUnit and ChargePerLine while applying promotion in call center

Currently if we apply promo code during order creation in call center or applying promo code during order modification in call center, discount amount is getting applied under 'ChargePerLine', because of this discount amount is not excluding prope...
over 5 years ago in Call Center 1 Future consideration

Allow Pass-Through User Mapping option for " Password Or Key " Authentication Method in SFTP policies

We want to be able to select on the secure proxy configuration manager on SFTP policies the User Mapping option " Pass-Through " when the required Authentication Method selected is " Password Or Key ". This option is available for " Password ", " ...
over 3 years ago in Sterling Secure Proxy / Administration & Configuration 3 Future consideration

Call Center: Combat abuse of agent-facilitated appeasements via AI-backed assessment of new appeasement requests

When engaging a customer support agent, a bad actor might seek to exploit customer care procedures for illicit gain by repeatedly requesting various accommodations - whether the reship of an order or line item, claiming that it's lost, or a refund...
11 months ago in Call Center 0 Future consideration

"searchCatalogIndex" api is not returning the results based on the partial term.

In next-gen IBM Sterling Call Center, while creating orders on add item screen, user has to enter atleast one word from the item name/description to get the output. But in most of the cases end users will not know the complete word or word may be ...
over 1 year ago in Call Center 0 Future consideration

View Only access to Draft Order details

We can't view Draft Order details either from Call Center or from Order HUB when View Only access permissions are provided. IBM suggested to submit future enhancement request.
8 months ago in Call Center 0 Submitted

Generate Notifications From IBM Secure Proxy on Expiring Certificates

When using Connect: Direct and Secure Proxy, all the Partner specific certificates currently get checked into IBM Secure Proxy Trust Store, if there are Partner certificates up for expiry there is no functionality available in SSP to notify on th...
about 5 years ago in Sterling Secure Proxy / Administration & Configuration 0 Future consideration

Monitoring, Alerting and Reporting capabilities not available

Monitoring: The only way to investigate the status/traffic of a specific connection is accessing the Event and Audit log files located in the SSP server. This has a deep impact on the usability of the product making the operation activities of Sup...
almost 8 years ago in Sterling Secure Proxy / Administration & Configuration 0 Future consideration

add more logging for MAX session /statistics

Better monitoring, prevent issues when MAX sessions are reached.
9 months ago in Sterling Secure Proxy / Administration & Configuration 1 Planned for future release

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