IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Ideas

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Swagger UI for Sterling External Authentication Server APIs

Currently we see that there is no Swagger UI for Sterling External Authentication Server APIs. We need to extensively use the APIs for adding changing any configuration in SEAS rather than manually doing the same and with no Swagger UI for SEAS m...
over 1 year ago in Sterling External Authentication Server / Administration & Configuration 2 Submitted

View Only access to Draft Order details

We can't view Draft Order details either from Call Center or from Order HUB when View Only access permissions are provided. IBM suggested to submit future enhancement request.
7 months ago in Call Center 0 Submitted

Let keystore/truststore fields directly editable in the Admin Web Interfaca

In SEAS 6.0 GUI it was possible to specify keystore/truststore as local to the server in the GUI. In SEAS 6.1 the keystore/trust must be fetched from the users LAPTOP as the browse functionality is local to the browser and input fields are protected.
over 2 years ago in Sterling External Authentication Server / Administration & Configuration 1

Embed watsonx into IBM Sterling OMS to enable an AI foundation model that looks at all the OMS/Inventory data to provide a streamlined question/response dialog similar to chatbots and/or ChatGPT

The IBM Sterling OMS is a perfect solution to embed the watsonx solution. Building out a foundation model leveraging the OMS and Inventory data set would allow us to show a progressive approach to interact with the solution across various OMS pers...
about 2 years ago in Call Center 2

Ability to add notes on bulk orders from COM

This would allow the users to update the same notes to mutiple orders at the same time, which would save a lot of time where the user has to update the same note to multiple orders
10 months ago in Call Center 1 Not under consideration

SEAS Validating ISAM Token

Currently SEAS has the ability to integrate with IBM product ISAM ( IBM security access manager ) and authenticate the userid and password provided by SSP. In this case SEAS generates SSO Token after successful authentication. Customer requirement...
over 6 years ago in Sterling External Authentication Server / Administration & Configuration 0 Future consideration

Provide tooltip messages for disabled toolbar action buttons in the "Order Summary - Orderlines" tab to improve clarity on their disabled state.

This feature would be highly beneficial for customer service teams, educators, and users who interact with the system. It will provide immediate context on why a button is disabled, improving communication and reducing confusion. Tooltips should b...
10 months ago in Call Center 0 Future consideration

Provision of adding of extra annotation to Statefulset/Pods using Helm charts Values file

While setting up IBM External Authentication Server in containerized way currently there is no Standard way of adding Extra Annotations to Statefulset/Pods in IBM SEAS helm charts using Values file Right now to add any extra annotations we need to...
11 months ago in Sterling External Authentication Server / Administration & Configuration 0 Submitted

Wild Card Searches in Call Center

In the Call Center UI, we'd like to be able to complete wild card searches for many or all of the fields. For example, if I wanted to search for all orders that are from an IBM email address I could search *IBM.com. This would bring up all orders ...
almost 2 years ago in Call Center 9 Functionality already exists

Call Center Dark Mode

We would like the new call center to have a dark mode as it will create more contrast from the text on the screen and therefore allow some users to better view the program. This will create more accessibility for some users with vision issues.
about 2 years ago in Call Center 8 Not under consideration

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