IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Ideas

Showing 113 of 2979

Allow line and header level discounts as percent

Currently, in OMS users have to calculate the percentage at a line level and it creates a possibility for human error. I would like to allow the user to input a discount percent at both the line and header level in OMS. This would reduce the numbe...
over 3 years ago in Call Center 0 Future consideration

Dynamic routing of File Transfers

Admins of PCM would benefit from this because it could shorten the file transfer build time. A dynamic dataflow would allow an admin to setup one main transfer that allowed any file dropped into that mailbox to be routed to any outbound partner ba...
almost 2 years ago in Sterling Partner Engagement Manager / Usability 0 Submitted

Popup on Partner "Start task" when Campaign Waiting on Sponsor Action

It is not clear to partner's when a campaign is waiting for Sponsor's to complete approvals/tasks. Currently, the partner is able to click the "Start task" button, but nothing happens. The icon at the top of the screen is small and not obvious to ...
about 7 years ago in Sterling Partner Engagement Manager / Usability 1 Planned for future release

Support to Rearrange Columns in a Table

Columns can only be inserted at the end of a table. Sometimes a new column has to be added in the middle of the table which requires requires existing columns be deleted then recreated in the correct order. The ability to either rearrange columns ...
over 7 years ago in Sterling Partner Engagement Manager / Usability 0 Not under consideration

Add Shipping Country, Shipping Address, and Shipping Zip Code columns to order search screen in OMS Call Center

Today when a user searches for records via the Order Search screen in Call Center, there is not a column to indicate the shipping country the record is tied to which makes it complicated for CSR users to quickly see where the order is from. This i...
almost 2 years ago in Call Center 5 Not under consideration

Copy/paste Dialog Objects

Allow items to be copy and pasted within a page. Item property ‰ÛÏname‰Û should then be Copy, Copy 2, etc.
almost 8 years ago in Sterling Partner Engagement Manager / Usability 0 Not under consideration

View transfer order information in Call Center

We are using procurement transfer order in our current implementation. There was a requirement to see the transfer order details in Call Center, mainly the tracking number while it is in transit. We could see that the Procurement tab at order line...
over 2 years ago in Call Center 4 Not under consideration

Sorting of products based on Availability during a call center product search

Call center currently displays list of products independent of items are available or not. When CSR are having a conversation with customer, they need to spend lot of time to identify products with inventory. There should be a mechanism to either ...
over 4 years ago in Call Center 0 Planned for future release

Change sequence of create order screens in OMS - Call Center

Currently, the sequence of screens for the create order flow in OMS is as follows: Enter SKU(s) Enter in customer and customer address information Enter additional order information (shipping option, etc.) Confirm payment information Submit order ...
over 2 years ago in Call Center 1 Functionality already exists

Ability to convert rich-text to plain text - Call Center

Today in OMS - Call Center, a user must click on different links, tasks, pages, etc. in order to execute their various day-to-day workflows (some of which are performed many times per day). If users were able to utilize key shortcuts (in addition ...
over 2 years ago in Call Center 16 Not under consideration

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