IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Showing 112 of 2967

Provide option to prorate discount under ChargePerUnit and ChargePerLine while applying promotion in call center

Currently if we apply promo code during order creation in call center or applying promo code during order modification in call center, discount amount is getting applied under 'ChargePerLine', because of this discount amount is not excluding prope...
over 5 years ago in Call Center 1 Future consideration

Call Center: Combat abuse of agent-facilitated appeasements via AI-backed assessment of new appeasement requests

When engaging a customer support agent, a bad actor might seek to exploit customer care procedures for illicit gain by repeatedly requesting various accommodations - whether the reship of an order or line item, claiming that it's lost, or a refund...
11 months ago in Call Center 0 Future consideration

PCM File Reprocessing

User would like the ability to see the status updating with the appropriate status once a file has been reprocessed. Example when a file has been reprocessed user would like to see the different stages the file is flowing though (Processed, Timed ...
over 1 year ago in Sterling Partner Engagement Manager / Usability 0 Submitted

"searchCatalogIndex" api is not returning the results based on the partial term.

In next-gen IBM Sterling Call Center, while creating orders on add item screen, user has to enter atleast one word from the item name/description to get the output. But in most of the cases end users will not know the complete word or word may be ...
over 1 year ago in Call Center 0 Future consideration

PCM allows conflicting setups that override each other with no warning

PCM allows conflicting setups that override each other with no warning For example on the typing side users can have 2 setups that both have the same sender, reciever, document type and when cm_coreprocess gets back the results from the typing ser...
about 1 year ago in Sterling Partner Engagement Manager / Usability 0 Submitted

View Only access to Draft Order details

We can't view Draft Order details either from Call Center or from Order HUB when View Only access permissions are provided. IBM suggested to submit future enhancement request.
7 months ago in Call Center 0 Submitted

Feature to close bulk PEM Portal and Provisioner Activities

Currently, each activity or rollout has to be manually and separately closed. During development, Unit Testing, and UAT cycles lots of activities are created. There should be a way in PEM to bulk close Portal and Provisioner activities based on fi...
about 7 years ago in Sterling Partner Engagement Manager / Usability 0 Not under consideration

Embed watsonx into IBM Sterling OMS to enable an AI foundation model that looks at all the OMS/Inventory data to provide a streamlined question/response dialog similar to chatbots and/or ChatGPT

The IBM Sterling OMS is a perfect solution to embed the watsonx solution. Building out a foundation model leveraging the OMS and Inventory data set would allow us to show a progressive approach to interact with the solution across various OMS pers...
over 2 years ago in Call Center 2

Validation failure message box

Currently it is possible to add validation to dialogs in tasks. When a partner does not complete/answer accurately there is no way to specifically tell them what to fix. There is a red X next to the field which is in violation, but not what they a...
almost 8 years ago in Sterling Partner Engagement Manager / Usability 1 Not under consideration

Expand PCM correlation to allow bigger datasets of key and value pairs

PEM Standard / Partner Community Manager Correlation requirements Customer has a use case where they will be processing large files in B2B via PCM and using ITX for translation. Translation will be outputting correlation data. The high-water mark ...
over 1 year ago in Sterling Partner Engagement Manager / Usability 0 Submitted

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