IBM Sterling


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Ideas

Showing 106 of 2967

BUG : Sterling call center is not loading change Payment method screen from order summary screen

Sterling call center is not loading change Payment method screen from order summary screen PMR# : TS005936810
over 4 years ago in Call Center 0 Not under consideration

Batch assignment of transactions (esp returns) for agent ownership, review

The idea is three part: 1) Provide UI to allow for manual bulk assignment of tasks to individual customer care agents for work-down. 2) Allow for direct assignment/ownership of transactions/shipments to a given customer care agent, regardless of t...
over 4 years ago in Call Center 2 Future consideration

Provisioner activities should acknowledge parent PEM activities on failures

The provisioner activities should send acknowledgement to parent PEM activities on failures, this is must needed else the Parent activity doesn't know what happened to the triggered provisioner activities. The Sponsor admins will be not notified a...
over 4 years ago in Sterling Partner Engagement Manager / Administration & Configuration 0 Planned for future release

Provisioner Activity monitoring screen enahancements

The Name filed displayed in provisioner activity screen is not making any sense to the admins , that's a system generated unique key and using that we can't identify / track the activities. The home screen should contain the fields - Provisioner A...
over 4 years ago in Sterling Partner Engagement Manager / Administration & Configuration 0 Planned for future release

Activity monitoring screen enhancements

It would be really helpful if we add below mentioned columns in the activity monitoring home screen. Activity Status - (Errored / Failed and Success / Completed) : We can't go inside of every activity and check the status of each activity whether ...
over 4 years ago in Sterling Partner Engagement Manager / Administration & Configuration 1 Planned for future release

How to find out who approved the registration in UI

Currently PEM does not have functionality in UI to find out who has approved the registration, We are requesting to add this feature in UI for the coming forward versions.
about 5 years ago in Sterling Partner Engagement Manager / Administration & Configuration 0 Not under consideration

Call Center Return Creation Screen

When creating returns off large Orders, there are some screens where line selection is tedious because user has to scroll up and down to pick matching lines. This was explained to IBM's Design UX team during a design workshop/walkthrough. It is a ...
about 5 years ago in Call Center 0 Future consideration

Bundle Parent doesnt reflect consolidated status of child items

When we add a bundle parent line with multiple components(Child items) , the parent item remains in "Created" status even when the child items move thru the fulfillment flow (Scheduled,Released,etc.,) and reach shipped/invoiced status. Only then t...
about 5 years ago in Call Center 0 Future consideration

Buyer Remorse Hold getting resolved while adding new line to an existing Order

After the order is created and imported into the OMS, buyer remorse hold will get applied to the order for about 0 to 30 mins depending on the business requirement to enable any order modifications at this particular time interval, stopping from r...
over 5 years ago in Call Center 0 Future consideration

Blind Returns support in v9.5 of Call Centre Commerce

We would like to backport the Blind Returns feature in v10 to V9.5 of Call Centre. This requirement is critical for the business
over 6 years ago in Call Center 0 Not under consideration

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