IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Ideas

Showing 141 of 2985

Unlimited timeout for a user on Web Dashboard

Our 24/7 monitoring needs all dashboards running all time; so no logout or timeout for a given user.Please make this functionality available for web based dashboards for Control center.
almost 8 years ago in Sterling Control Center Monitor / Administration & Configuration 0 Functionality already exists

Control Center 6.1 - Conf Migrated from other server - EP's from old server

When a Control Center 6.1 configuration that has multiple EP's that is migrated to a new server, the EP's from the old server appear in the new setup. Why can't the EP's from the old configuration be deleted during installation or by running the c...
almost 8 years ago in Sterling Control Center Monitor / Administration & Configuration 1 Not under consideration

BUG : Sterling call center is not loading change Payment method screen from order summary screen

Sterling call center is not loading change Payment method screen from order summary screen PMR# : TS005936810
over 4 years ago in Call Center 0 Not under consideration

Batch assignment of transactions (esp returns) for agent ownership, review

The idea is three part: 1) Provide UI to allow for manual bulk assignment of tasks to individual customer care agents for work-down. 2) Allow for direct assignment/ownership of transactions/shipments to a given customer care agent, regardless of t...
over 4 years ago in Call Center 2 Future consideration

Call Center Return Creation Screen

When creating returns off large Orders, there are some screens where line selection is tedious because user has to scroll up and down to pick matching lines. This was explained to IBM's Design UX team during a design workshop/walkthrough. It is a ...
about 5 years ago in Call Center 0 Future consideration

Bundle Parent doesnt reflect consolidated status of child items

When we add a bundle parent line with multiple components(Child items) , the parent item remains in "Created" status even when the child items move thru the fulfillment flow (Scheduled,Released,etc.,) and reach shipped/invoiced status. Only then t...
about 5 years ago in Call Center 0 Future consideration

Buyer Remorse Hold getting resolved while adding new line to an existing Order

After the order is created and imported into the OMS, buyer remorse hold will get applied to the order for about 0 to 30 mins depending on the business requirement to enable any order modifications at this particular time interval, stopping from r...
over 5 years ago in Call Center 0 Future consideration

Secure Connections - Key/Certificate Management

Currently with Control Center a keystore and a truststore have to be setup in order to allow secure connections. Once both have been setup, the configCC.bat or configCC.sh has to be run in order to tell the Control Center application the path loca...
over 5 years ago in Sterling Control Center Monitor / Administration & Configuration 1 Future consideration

ICC Needs a mechanism not to restart whenever , user partner/user trustkey/public cert is checked in to ICC keystore

have enabled ICC SSL for java console to access with 58081.Steps used to performFrom ICC1.Created key store, created selfsign certificate and extracted cert in.arm format using ikeyman tool.2.Created trust key3.Ran configCC and provided paths for ...
about 6 years ago in Sterling Control Center Monitor / Administration & Configuration 0 Not under consideration

Dynamically assign email id

Currently in SCC, while creating the Action, we have to enter the email id, so this email id ix fixed for all the related rules. However if we can have option to assign the email id dynamically then we can send the file alert to concerned partne...
about 6 years ago in Sterling Control Center Monitor / Administration & Configuration 0 Functionality already exists

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