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Status Future consideration
Workspace Control Center
Created by Guest
Created on Nov 15, 2019

Dynamically assign email id

Currently in SCC, while creating the Action, we have to enter the email id, so this email id ix fixed for all the related rules.

 

However if we can have option to assign the email id dynamically then we can send the file alert to concerned partner directly.

For example: if SFG has 100 partner and files get failed then currently it send to pre-defined email that can be generic. However in scc we can recognise the partner and if we can fetch & assign the partner email id dynamically then the alert can be send to that partner directly.

What is your industry? Banking
How will this idea be used?

Currently if file get failed then mail goes to support emai id and support team has to identify where this files belongs to which SFG partner and again he has to send separate mail to all individual partner with the issue details.

 

If we can fetch & assign the email id dynamically based on partner then this alert/mail can go directly partner, hence reworking of support work, time, SLA can be reduced.