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We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

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IBM is transforming its request for enhancement (RFE) process. The purpose of the transformation is to provide a more consistent experience for you to submit requests and to enable IBM product owners to respond to your requests more quickly. For more information click here.

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Dynamically assign email id

Currently in SCC, while creating the Action, we have to enter the email id, so this email id ix fixed for all the related rules.

 

However if we can have option to assign the email id dynamically then we can send the file alert to concerned partner directly.

For example: if SFG has 100 partner and files get failed then currently it send to pre-defined email that can be generic. However in scc we can recognise the partner and if we can fetch & assign the partner email id dynamically then the alert can be send to that partner directly.

  • Guest
  • Nov 15 2019
  • Future consideration
What is your industry? Banking
How will this idea be used?

Currently if file get failed then mail goes to support emai id and support team has to identify where this files belongs to which SFG partner and again he has to send separate mail to all individual partner with the issue details.

 

If we can fetch & assign the email id dynamically based on partner then this alert/mail can go directly partner, hence reworking of support work, time, SLA can be reduced.

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