IBM Sterling Ideas
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We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:
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IBM is transforming its request for enhancement (RFE) process. The purpose of the transformation is to provide a more consistent experience for you to submit requests and to enable IBM product owners to respond to your requests more quickly. For more information click here.
Start by posting ideas and requests to enhance a product or service. Take a look at ideas others have posted and upvote them if they matter to you, 1. Post an idea 2. Upvote ideas that matter most to you 3. Get feedback from the IBM team to refine your idea
Help IBM prioritize your ideas and requests
The IBM team may need your help to refine the ideas so they may ask for more information or feedback. The offering manager team will then decide if they can begin working on your idea. If they can start during the next development cycle, they will put the idea on the priority list. Each team at IBM works on a different schedule, where some ideas can be implemented right away, others may be placed on a different schedule.
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Some ideas can be implemented at IBM, while others may not fit within the development plans for the product. In either case, the team will let you know as soon as possible. In some cases, we may be able to find alternatives for ideas which cannot be implemented in a reasonable time.
Currently in SCC, while creating the Action, we have to enter the email id, so this email id ix fixed for all the related rules.
However if we can have option to assign the email id dynamically then we can send the file alert to concerned partner directly.
For example: if SFG has 100 partner and files get failed then currently it send to pre-defined email that can be generic. However in scc we can recognise the partner and if we can fetch & assign the partner email id dynamically then the alert can be send to that partner directly.
|What is your industry?||Banking|
How will this idea be used?
Currently if file get failed then mail goes to support emai id and support team has to identify where this files belongs to which SFG partner and again he has to send separate mail to all individual partner with the issue details.
If we can fetch & assign the email id dynamically based on partner then this alert/mail can go directly partner, hence reworking of support work, time, SLA can be reduced.
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