IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Showing 122 of 2953

Sorting of products based on Availability during a call center product search

Call center currently displays list of products independent of items are available or not. When CSR are having a conversation with customer, they need to spend lot of time to identify products with inventory. There should be a mechanism to either ...
over 4 years ago in Call Center 0 Planned for future release

Change sequence of create order screens in OMS - Call Center

Currently, the sequence of screens for the create order flow in OMS is as follows: Enter SKU(s) Enter in customer and customer address information Enter additional order information (shipping option, etc.) Confirm payment information Submit order ...
over 2 years ago in Call Center 1 Functionality already exists

Ability to convert rich-text to plain text - Call Center

Today in OMS - Call Center, a user must click on different links, tasks, pages, etc. in order to execute their various day-to-day workflows (some of which are performed many times per day). If users were able to utilize key shortcuts (in addition ...
over 2 years ago in Call Center 16 Not under consideration

Ability to create Alerts in IBM Call Center for Commerce using HTML formatting instead of plain text.

We use alerts as a workflow system to report tasks to particular areas of the contact center to assist customers. The agents will copy and paste from a resource guide web page with the details they need to capture, having the format in HTML allows...
over 2 years ago in Call Center 0 Future consideration

ISCCSDEV war in QA and Staging +

IDEA-1 It would be great to have flexibility of deploying ISCCSDEV war in the IBM Cloud. When customer was on PREM - the build was controlled at customer end and deploying ISCCSDEV war at higher environment (QA,Staging) was always a saver to debug...
over 2 years ago in Call Center 1 Not under consideration

Intrinsic Symbolic Variables for other Connect Direct Platforms

Currently, Intrinsic Symbolic Variables is only available to CD z/OS and CD Windows. This should be made available to other CD platforms as well.
over 7 years ago in Sterling Connect:Direct / Usability 3 Planned for future release

copy folder's files and sub-folders by C:D

FTP provides a generic feature of copy specified remote server folder's files and sub-folders. For example,we have the the path /path1/path2 and files 1a,1b in /path1;2a,2b in path2.if we copy /path1 by FTP then we copy all these four fils. But C:...
almost 8 years ago in Sterling Connect:Direct / Usability 0 Not under consideration

Change how CDW Statistics are gathered

I propose that a change be made to the CDW software to be able to gather CDW Statistics reports in the same format as is used by CDU.We can keep the current CDW Statistics report format desired.This need not be done through the Requester - this co...
almost 8 years ago in Sterling Connect:Direct / Usability 1 Not under consideration

CDWS - login for protocol wording

The label for selecting the connection information currently listed as 'Protocol' should be changed to something more descriptive such as “Cipher Protocol” and instead of defaulting to “TCPIP” it should say “NONE”. Having “TCPIP” in there is just ...
over 2 years ago in Sterling Connect:Direct / Usability 3 Future consideration

Setting date parameter in the filename

My company send hundreds of reports to our customers on a daily basis. When trying to schedule this within ConnectDirect we found we were unable to set the filename mask to use a date other then today. All of our reports are dated yesterday, as th...
over 2 years ago in Sterling Connect:Direct / Usability 4 Not under consideration

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