IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Showing 122 of 2967

Be able to add tracking number when creating return

In the old UI we created an enhancement that allowed users to add tracking numbers in the Call Center UI when creating a return. In the new UI we would like for this to be an OOTB option
over 3 years ago in Call Center 1 Future consideration

Support for "Refund Now" in CC to allow Customer services to refund a return before receipt occurs due to delays in warehouse processing

Very useful to assist call center agents when customer appeasement or servce is paramount but the returns process is slow/cumbersome - Should be enabled only if not already refunded (invoiced)
over 3 years ago in Call Center 0 Future consideration

Resend Customer Emails via the OMS

In the new UI we would like the option of a button that can be connected to an external email provider. When the user clicks that button we would like for them to be able to choose an email to resend to the customer.
over 3 years ago in Call Center 4 Future consideration

Allow line and header level discounts as percent

Currently, in OMS users have to calculate the percentage at a line level and it creates a possibility for human error. I would like to allow the user to input a discount percent at both the line and header level in OMS. This would reduce the numbe...
over 3 years ago in Call Center 0 Future consideration

Standardize SYSOPTS syntax for multi-environments

SYSOPTS syntax is written differently depending on the environment: Windows, i5/OS, z/OS, and UNIX. Example on z/OS: SYSOPTS = "DATATYPE(BINARY) XLATE(YES) STRIP.BLANKS(NO)" Same example on UNIX: sysopts=":datatype=binary:xlate=yes:pipe=yes:" This...
over 3 years ago in Sterling Connect:Direct / Usability 1 Not under consideration

Check the Write permission on Destination folder without submitting COPY statement

Hi Team, We are trying out a way if we can check permission on target folder on SNODE, before doing actual transfer. Like we do 'Echo Test" to test if the NDM connectivity is good between 2 NDM nodes. If we can have option in NDM to do 'Echo" test...
almost 2 years ago in Sterling Connect:Direct / Usability 2 Functionality already exists

Add Shipping Country, Shipping Address, and Shipping Zip Code columns to order search screen in OMS Call Center

Today when a user searches for records via the Order Search screen in Call Center, there is not a column to indicate the shipping country the record is tied to which makes it complicated for CSR users to quickly see where the order is from. This i...
almost 2 years ago in Call Center 5 Not under consideration

CD Unix- CODEPAGE with "iconv -c" or substitution char

When CODEPAGE parameter is used for a transfer, iconv api is used internally by CD to codepage traduction in CDUnix-Linux and CDzOS (CDWindows doesn't use iconv, it's using Microsfot's API mlang.dll). When in the content of the source file there i...
almost 2 years ago in Sterling Connect:Direct / Usability 9 Functionality already exists

Certificate tracking in Secure+

Request that statistics capture serial numbers of SSL certificates exchanged during CD secure+ file transfers between pnode and snode. Serial numbers should be visible in select statistics and CD Requester.
almost 8 years ago in Sterling Connect:Direct / Usability 0 Not under consideration

View transfer order information in Call Center

We are using procurement transfer order in our current implementation. There was a requirement to see the transfer order details in Call Center, mainly the tracking number while it is in transit. We could see that the Procurement tab at order line...
over 2 years ago in Call Center 4 Not under consideration

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